Operations Support Specialist

Schneider National; Green Bay (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance.

Company paid life insurance.

401(k) savings plan with company match

Paid time off and holidays

Incentive pay program

Tuition reimbursement

Job summary

Schneider National in Green Bay is seeking an Operations Support Specialist to establish and maintain customer rate and accessorial profiles. This role ensures accurate invoicing of accessorial charges and helps identify resolutions to customer payment discrepancies.

The position requires collaboration with multiple business areas, execution of accessorial activities, and active participation in customer implementation. Strong communication and problem-solving skills are essential for success.

Qualifications

• Associate degree.
• One plus years of relevant work experience.
• Strong oral and written communication skills.
• Excellent problem-solving and analytic skills.
• Able to manage multiple priorities at once.

Responsibilities

• Execute all accessorial-related activities.
• Participate in the customer implementation process to create and maintain customer accessorial profiles.
• Communicate customer process concerns to accessorial stakeholders.
• Build strong relationships with customers.
• Create and maintain QSWIs and assist with system testing.
• Identify opportunities that capture additional accessorial revenue.

Skills

Strong oral and written communication

Excellent problem-solving and analytic

Able to manage multiple priorities

One plus years of relevant work

Education

Associate degree

Job description

Job overview:

Schneider is seeking an Operations Support Specialist in Green Bay to set up and maintain customer rate and accessorial profiles. The Operations Support Specialist will work with various areas of the business to ensure accurate invoicing of accessorial charges and identify resolutions of customer payment discrepancies.

Responsibilities:

• Execute all accessorial-related activities.
• Participate in the customer implementation process to create and maintain customer accessorial profiles.
• Communicate customer process concerns to accessorial stakeholders.
• Build strong relationships with customers.
• Create and maintain QSWIs and assist with system testing.
• Identify opportunities that capture additional accessorial revenue.

Skills and qualifications:

• Associate degree.
• One plus years of relevant work experience.
• Strong oral and written communication skills.
• Excellent problem-solving and analytic skills.
• Able to manage multiple priorities at once.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.