Fraud Operations Manager

Citi; Jacksonville (FL); On-site; USD 71,000 - 106,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Citi in San Antonio, Texas is seeking a Fraud Ops Manager to lead a skilled team in developing fraud management policies and processes to minimize losses. You will guide analysts through risk-based decision making and ensure clear, compliant execution.

Role focuses on analyzing fraud trends, coordinating with Operations - Services, and driving cross-functional initiatives. Bachelor's degree required and 5–8 years in a related role.

Qualifications

• 5–8 years of related fraud operations experience.
• Experience in applying and developing advanced statistical models.
• Ability to filter, prioritize and validate information from multiple sources.
• Strong written and verbal communication skills.
• Ability to remain unbiased in a diverse working environment.

Responsibilities

• Lead and manage an advanced Fraud Operations team.
• Analyze fraud trends and conduct investigative research.
• Oversee risk-based decision making in unstructured environments.
• Escalate and resolve complex client impacts and root-cause analysis.

Skills

Statistical modeling

Written & verbal communication

Influence & negotiation

Analytical thinking

Diversity & bias awareness

Education

Bachelor’s degree

Job description

The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanced methodology.

Responsibilities:

• Manage an advanced Fraud Operations team’s performance and execution
• Manage escalations and root cause analysis for complex client impacts, and identify and resolve opportunities in procedure and servicing
• Empowered to make decisions in unstructured environment thru risk based evaluation
• Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
• Manage department projects/ processes, including data sampling, design, validation, and implementation
• Lead initiatives and analytical projects through completion
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
• Ensure delivery of end results and contribute to the formulation of procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Demonstrates professional and positive engagement with internal and external partners
• Liaisons and represents Fraud Operations with Partners and Senior Leadership within the organization to implement change

Qualifications:

• 5-8 years of experience in a related role
• Experience in applying and developing advanced statistical models
• Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• Ability to persuade and influence others and negotiate with third parties
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

Role will be leading Retail Bank Fraud Operations groups, to include Incident Reporting Unity.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Primary Location:

San Antonio Texas United States

Primary Location Full Time Salary Range:

$70,720.00 - $106,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sep 23, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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