Banking Operations Support Specialist - C04 - Chennai

Citi; New York (NY); Hybrid; USD 3,700 - 5,800; Full time

Job summary

Citi in Chennai, India is seeking an entry-level Banking Operations Support Specialist 4 to perform record maintenance, document storage, and opening of accounts in coordination with the Operations - Core Team. You will act as a liaison among operations staff, relationship managers, project managers, custodians, and clients to support day-to-day processing.

Required: 1–3 years in a business office or operational environment; strong computer and math skills; attention to detail; willingness to

Qualifications

• 1–3 years of relevant experience in an operational or business office environment.
• Strong verbal and written communication skills.
• Proficient computer and math skills with a focus on databases and spreadsheets.
• Experience in retail banking operations is a plus.
• Attention to detail and sound analytical abilities.
• Willingness to work night shifts.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including guidance to junior staff and allocation of work.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Assess risk and ensure compliance with laws, regulations, and Citi policies.

Skills

Communication skills

Computer skills

Mathematics

Night shift readiness

Education

High School diploma or equivalent

Job description

Banking Operations Support Specialist - C04 - Chennai

Job Req Id:

26993242

Location(s):

Chennai, Tamil Nadu, India

Job Type:

Hybrid

Posted:

Sep. 07, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Experience working in a business office or operational environment, retail banking operation experience preferred
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Strong Verbal and communication skills.
• Flexible to work in Night shifts.

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#LI-SG6

• Involved in financial calculations, data validation, or transaction-related calculations.
• Have understanding of operational procedures, internal controls, and regulatory requirements

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

Bank Accounts, Banking Operations, General Ledger (GL), Loan Processing, Mathematical Calculations, Mathematics, Mortgage Loan Processing, Mortgage Process, Payment Processing, Transaction Processing.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.