Ops Support Manager: SIGINT Systems & Field Readiness

CACI International; Austin (TX); On-site; USD 81,000 - 171,000; Full time

Job summary

CACI International is seeking an Operational Support Specialist Manager to lead a high‑performing team responsible for technical troubleshooting, system readiness, and field operations across SIGINT/EW platforms. You will shape operational strategy and coordinate with development, security, and program management to deliver mission‑ready capabilities.

The role requires strong leadership, proficiency with Windows and Linux, and the ability to manage multiple programs while ensuring thorough

Qualifications

• Active TS/SCI with polygraph required.
• BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience.
• Demonstrated leadership experience managing technical teams or operations support functions.
• Strong background in SIGINT, ISR operations, and associated military systems.
• Experience with Navy cryptologic systems such as SSEE INC E/F, BANSHEE, CCOP.
• Significant proficiency in Windows, Linux, and distributed systems.
• DoD 8570 IAT Level I certification (e.g., CompTIA NET+).
• Ability to manage and prioritize tasks across multiple concurrent programs.
• Excellent communication, interpersonal, and decision‑making skills.
• Ability to travel 25%–50%, depending on mission needs.

Responsibilities

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
• Provide strategic direction for how CACI systems—including APERTURE, POINTGUARD, and GEOnet—are supported, trained, and optimized across customer environments.
• Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
• Coordinate and approve training plans, ensuring customers receive effective instruction (virtual, onsite, or classroom‑based) on CACI software capabilities.
• Drive operational readiness across deployed systems by ensuring your team follows best practices in Linux‑based system maintenance, monitoring, troubleshooting, and configuration.
• Lead cross‑functional engagement with development, security, program management, and support teams to align operational outcomes with program objectives.
• Own the operational bug‑tracking cycle, ensuring issues are documented, tracked in JIRA, reviewed regularly, and communicated with actionable clarity.
• Produce high‑level operational metrics, reports, and executive summaries for internal leadership and external stakeholders.
• Guide testing and validation efforts for new operational builds, ensuring timely feedback on performance and mission readiness.
• Oversee after‑hours or surge operational support, ensuring appropriate coverage for critical missions.
• Represent CACI during customer engagements, delivering briefings, demonstrations, and technical discussions at tactical and executive levels.

Skills

Leadership experience

SIGINT/ISR operations

Windows

Linux

Strong communication

Travel readiness

Education

BA/BS degree or equivalent experience

Tools

APERTURE

POINTGUARD

GEOnet

SSEE INC E/F

BANSHEE

CCOP

Job description

CACI International is seeking an Operational Support Specialist Manager to lead a high‑performing team responsible for technical troubleshooting, system readiness, and field operations across SIGINT/EW platforms. You will shape operational strategy and coordinate with development, security, and program management to deliver mission‑ready capabilities.

The role requires strong leadership, proficiency with Windows and Linux, and the ability to manage multiple programs while ensuring thorough