Operations Supervisor: Field & Fleet Excellence

Zūm Services, Inc.; United States; Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holidays

Wellness

Vacation

Job summary

Zūm Services, Inc. is seeking an experienced Operations Supervisor for our Omaha, NE location. You will oversee front-line supervisory teams, drive operational excellence, and ensure service quality and safety while supporting the location's growth goals.

You'll manage scheduling, staffing, route assignments, monitor KPIs through our IT systems, coach a diverse team, and maintain strong customer relationships. This role requires hands-on leadership and a proactive problem-solving approach.

Qualifications

• 2+ years of experience maintaining client relationships and managing accounts in an operational setting.
• 2+ years of supervisory experience managing teams of 25+ employees in fast-paced, time-sensitive operations.
• 2+ years of experience managing day-to-day operations in complex, time-sensitive environments.
• Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership.
• Experience in a unionized environment and familiarity with CBAs; knowledge of school transportation is a plus.

Responsibilities

• Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination.
• Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets.
• Partner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated.
• Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses.

Skills

Client relationships

Supervisory experience

Operations management

Team leadership

K-12 transportation familiarity

Education

Bachelor's degree in Business or related field

4+ years equivalent professional experience

Tools

Transportation management systems

Fleet management software

Microsoft 365 / Google Workspace

Job description

Zūm Services, Inc. is seeking an experienced Operations Supervisor for our Omaha, NE location. You will oversee front-line supervisory teams, drive operational excellence, and ensure service quality and safety while supporting the location's growth goals.

You'll manage scheduling, staffing, route assignments, monitor KPIs through our IT systems, coach a diverse team, and maintain strong customer relationships. This role requires hands-on leadership and a proactive problem-solving approach.