Ops Specialist — In-Store Fulfillment & Inventory

Dick's Sporting Goods; Brockton (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods in Brockton, MA is seeking a Specialist - Off Field Operations to support critical store processes and keep the store athlete-ready. You will be the go-to expert in your area, helping teammates deliver an exceptional athlete experience daily.

The role emphasizes accuracy in inventory, adherence to SOPs, collaboration with teammates, and active engagement with customers to meet their needs and drive store performance.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members as subject matter expert of their area, focusing on best practices and key operational processes.
• Demonstrates efficiency in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and engaged as they want.
• Upholds merchandising and presentation standards by following floor set plans and signage requirements.
• Promotes and drives participation in company programs (loyalty, warranty sales, private label credit card enrollment).
• Creates a store environment where everyone is welcomed and treated with respect, adhering to safety, loss prevention and SOPs.

Skills

Retail experience

Customer-facing experience

Communication skills

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Brockton, MA is seeking a Specialist - Off Field Operations to support critical store processes and keep the store athlete-ready. You will be the go-to expert in your area, helping teammates deliver an exceptional athlete experience daily.

The role emphasizes accuracy in inventory, adherence to SOPs, collaboration with teammates, and active engagement with customers to meet their needs and drive store performance.