Ops Services Dispatcher

awg; Lincoln (NE); Hybrid; USD 31,325 - 38,286; Full time

Benefits offered by this job

Private health care

Virtual GP service for you and your家庭

Double-matched pension scheme

Generous annual leave

Bonus scheme

Hybrid working

Job summary

awg in Lincoln is seeking a Dispatcher for a full-time, permanent role (37 hours per week) with hybrid working. Salary is £26,000 per year. You will schedule field resources, prioritise tasks, liaise with customers and technicians to optimise operations, and maintain accurate records.

The role offers ongoing training, mentoring, and opportunities for progression. Benefits include private health care, a double-matched pension, generous annual leave, life cover and a bonus scheme.

Qualifications

• Excellent customer service skills and ability to prioritise workload.
• Good administration skills and ability to multitask under pressure.
• Excellent communication with customers and technicians.
• Able to work independently and as part of a team.
• Flexibility to respond to changing schedules and meet deadlines.

Responsibilities

• Organise and prioritise tasks based on priority and resource availability.
• Ensure efficient allocation of resources and meet customer expectations.
• Coordinate with customers and technicians to ensure on-time work.
• Make informed scheduling decisions and adapt to changes.
• Collaborate with team members to optimise resource allocation.
• Maintain accurate records and documentation related to scheduling.

Skills

Customer service

Prioritisation

Communication

Independent working

Team collaboration

Job description

Location: Lincoln

Job Type: Full-Time, Permanent, 37 hours per week.

Salary - £26,000

Opportunity for hybrid working

Private health care

Virtual GP service for you and your household

Double-matched pension scheme

Generous annual leave

Do you have excellent customer service skills and an ability to prioritise your workload?

Are you looking to join a team who can offer excellent career progression opportunities?

If so, we may have the perfect role for you.

You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.

What will I be doing?

• Organise and prioritise tasks based on priority and resource availability
• Ensuring efficient allocation of resources and meeting customer expectations.
• Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
• Make informed decisions and adapt schedules in response to changing circumstances.
• Collaborate with team members to optimise resource allocation
• Maintain accurate records and documentation related to work scheduling and resource allocation.

What does it take to be a dispatcher?

• Good administration skills, with the ability to handle multiple tasks and work under pressure.
• Ability to work independently and as part of a team, demonstrating initiative and accountability.
• Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
• Ability to prioritise tasks and manage time efficiently.
• A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

New to planning?

• Fully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
• Followed by a full mentoring programme with experienced planners.
• Ongoing support from Team Leaders and colleagues.

What hours will I work?

• You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30pm, involving various shifts.
• Weekend work will be required.

As a valued employee, you’ll be entitled to:

• Personal private healthcare
• Life cover (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• 25 days annual leave – rising with length of service and the ability to buy more
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.

Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.