Ops Process Improvement Analyst (Hybrid Phoenix)

Meridian Technologies; Phoenix (AZ); Hybrid; USD 70,000 - 90,000; Part time

Job summary

Meridian Technologies in Phoenix, AZ is seeking a Process Improvement & Operations Analyst to identify opportunities for improving processes and operational efficiency. The role focuses on recognizing trends, investigating recurring issues, determining root causes, and developing sustainable solutions that reduce unnecessary work.

The ideal candidate will ask why, take ownership of problems, and seek better, more efficient ways to accomplish tasks while collaborating with internal teams for

Qualifications

• Strong analytical and problem-solving skills.
• Identify patterns, trends, and recurring issues.
• Demonstrated curiosity and a continuous-improvement mindset.
• Strong communication and documentation skills.
• Self-motivated and proactive approach to work.
• Ability to take ownership and follow issues through resolution.
• Comfortable researching and troubleshooting unfamiliar problems.
• Ability to work independently and effectively through ambiguity.
• Experience with process improvement, operational support, ticket analysis, workflow analysis, or a related field is preferred.
• SQL experience is preferred but not required.

Responsibilities

• Identify trends, recurring issues, and opportunities for process improvement.
• Investigate problems and determine root causes.
• Analyze operational data, reports, tickets, and workflows to identify inefficiencies.
• Research and resolve complex or unfamiliar issues.
• Develop and implement sustainable solutions to prevent recurring problems.
• Document findings, recommendations, procedures, and process changes.
• Collaborate with internal teams and business partners to streamline processes.
• Identify opportunities to simplify, standardize, or improve existing workflows.
• Take ownership of issues from investigation through resolution.
• Communicate findings and recommendations clearly to relevant stakeholders.
• Work independently when faced with unfamiliar problems or limited direction.

Job description

Meridian Technologies in Phoenix, AZ is seeking a Process Improvement & Operations Analyst to identify opportunities for improving processes and operational efficiency. The role focuses on recognizing trends, investigating recurring issues, determining root causes, and developing sustainable solutions that reduce unnecessary work.

The ideal candidate will ask why, take ownership of problems, and seek better, more efficient ways to accomplish tasks while collaborating with internal teams for