AI Process Optimization Analyst — Hybrid (Phoenix)

Shoptalk; Phoenix (AZ); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

100% medical coverage

Flexible PTO

Opportunities for growth

Health & wellness initiatives

Job summary

Shoptalk is seeking a motivated AI Process Improvement Analyst to enhance operational efficiency within the Business Operations Department. This position entails leveraging AI tools, monitoring customer service interactions, and collaborating across teams to identify and resolve operational challenges.

The ideal candidate has 2–3 years of experience in relevant fields, strong analytical skills, and practical knowledge of AI technologies. Benefits include a competitive salary, comprehensive insurance coverage, flexible PTO, and opportunities for growth.

Qualifications

• 2–3 years of experience in business operations or data analytics.
• Experience in Financial Services or Fintech.
• Practical understanding of AI technologies and LLM behavior.

Responsibilities

• Identify operational bottlenecks and customer pain points.
• Leverage AI for virtual workflows and business processes.
• Collaborate with cross-functional teams for process improvement.

Skills

AI-driven process optimization

Critical thinking

SQL

Data analytics

Web Analytics tools

Customer service context

Education

Bachelor’s degree in Business Administration or related field

Tools

Jira

Google Analytics

SQL

Job description

Shoptalk is seeking a motivated AI Process Improvement Analyst to enhance operational efficiency within the Business Operations Department. This position entails leveraging AI tools, monitoring customer service interactions, and collaborating across teams to identify and resolve operational challenges.

The ideal candidate has 2–3 years of experience in relevant fields, strong analytical skills, and practical knowledge of AI technologies. Benefits include a competitive salary, comprehensive insurance coverage, flexible PTO, and opportunities for growth.