OPS Student Success Program Assistant

The University of North Florida Board of Trustees; United States; On-site; USD 26,000 - 29,000; Full time

Job summary

The University of North Florida is seeking an Academic Support Specialist to provide administrative support to students, faculty and staff, addressing individual needs and referring to campus resources. You will collaborate with support units to ensure timely assistance and contribute to a high-energy Student Success team.

Responsibilities include frontline customer service, managing front office processes, and assisting with New Student Orientations and End of Term tasks.

Qualifications

• Experience working in a fast-paced customer service setting preferred
• Higher education experience preferred but not required
• Strong interpersonal and communication skills (spoken and written)
• Ability to learn new information and provide accurate information via phone and email
• Must be able to perform processing and tasks

Responsibilities

• Provides customer service to incoming customers as the first point of contact
• Manages front office processes
• Provides one-on-one assistance in person, via telephone, and e-mail
• Manages the Office email inboxes and voicemail boxes
• Directs student inquiries appropriately and efficiently
• Assists with New Student Orientations organization and preparation
• Assists with End of Term processes as determined by Advising Leadership
• Assists with registration functions such as lifting holds and overrides
• Hires, trains, schedules, and manages student workers
• Supervises student assistant staff
• Must be able to work some Saturdays for university events
• May be required to work off-campus locations during campus emergencies

Skills

Customer service

Communication skills

Organization

Interpersonal skills

Job description

Department Student Success Initiatives-OPS Compensation $19.00 Hourly

General Description/Primary Purpose The primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.

UNF's Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. You will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work.

Job Function

• Provides customer service to incoming customers as the first point of contact
• Manages front office processes
• Provides one-on-one assistance in person, via telephone, and e-mail
• Manages the Office email inboxes and voicemail boxes
• Directs student inquiries appropriately and efficiently
• Assists the Director/Associate and Assistant Director and Advising Staff with organizing and preparing for New Student Orientations
• Assists with End of Term processes as determined by the Advising Leadership team
• Under the direction of the Advising Director, assists with registration functions such as lifting holds, providing registration overrides
• Hires, trains, schedules, and manages student workers
• Will supervise student assistant staff

Marginal Functions

• Must be able to work on the occasional Saturday to assist/participate in university events.
• During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.

Departmental Requirements

• Experience working in a fast-paced customer service setting preferred
• Always maintains a professional demeanor
• Higher education experience preferred but not required
• Strong interpersonal and communication skills (both spoken and written) required
• Ability to maintain calm in a somewhat stressful environment
• Strong organization skills
• Comfortable learning new technology
• Ability to learn new information through training and provide accurate information in answering inquiries via phone and email
• Must be able to perform processing and work task

Required Qualifications Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.

At the University of North Florida, we believe in empowering our employees to thrive both professionally and personally. Whether you're advancing research, supporting students, or driving innovation, you will be part of a dynamic community that values collaboration, growth, and meaningful impact.

NOTICE: At this time, UNF cannot consider candidates who require H-1B visa sponsorship, regardless of current visa status.

Current UNF employees (Faculty & Staff) should view opportunities via the Workday UNF Jobs Hub. Current UNF students should view opportunities via the Workday UNF Student Jobs Hub.