Ops Leader - Multi-Unit Growth & Guest Experience

Dunkin'; Lakeside (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off

Health, dental, and vision coverage

401(k) retirement plan eligibility

Ongoing leadership development

Job summary

Brewing Brand is seeking a strategic Director of Operations to oversee multi-unit operations across a growing network of Dunkin' franchise locations in Florida. The role emphasizes leadership, profitability, and guest satisfaction, with strong accountability for performance and culture.

The ideal candidate will drive operational excellence, mentor district managers, and manage P&L with a focus on cost control, staffing, and safety standards, while delivering sustained business growth.

Qualifications

• Minimum 4 years of operational leadership in a QSR or similar environment.
• At least 3 years of experience managing multi-unit operations with demonstrated success.
• Comprehensive understanding of P&L management and financial reporting.

Responsibilities

• Provide leadership and operational oversight across a network of retail locations.
• Mentor and develop District Managers and restaurant leadership to achieve performance goals and enhance guest experience.
• Analyze financial data and manage full P&L responsibility, including labor and food cost controls.
• Ensure consistent adherence to operational standards including staffing, compliance, safety, and maintenance.
• Troubleshoot issues related to equipment repair and cleaning, ensuring minimal downtime and maintaining health and safety standards.
• Identify trends and implement process improvements to enhance overall efficiency and productivity.

Skills

Operational leadership

Multi-unit oversight

P&L management

Staff development

Guest satisfaction

Tools

NCR POS

MS Office

Job description

Brewing Brand is seeking a strategic Director of Operations to oversee multi-unit operations across a growing network of Dunkin' franchise locations in Florida. The role emphasizes leadership, profitability, and guest satisfaction, with strong accountability for performance and culture.

The ideal candidate will drive operational excellence, mentor district managers, and manage P&L with a focus on cost control, staffing, and safety standards, while delivering sustained business growth.