Director of Operations

Dunkin'; Archer (FL); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

401(k) retirement plan eligibility

Leadership development and career成长

Job summary

Brewing Brand Management seeks a Director of Operations to oversee multi-unit QSR operations, providing strong leadership across a network of locations and driving guest satisfaction.

The role requires hands-on management of P&L, cost controls, and performance improvement while mentoring district leaders. Expect frequent travel within the region and a focus on sustaining growth and operations excellence.

Qualifications

• 4+ years of operational leadership in a QSR or similar environment.
• At least 3 years of experience managing multi-unit operations with demonstrated success.
• Comprehensive understanding of P&L management and financial reporting.

Responsibilities

• Provide leadership across a network of retail locations and ensure high performance.
• Mentor and develop District Managers and restaurant leadership to hit goals and guest satisfaction.
• Analyze financial data and manage full P&L including labor and food cost controls.
• Ensure adherence to standards for staffing, compliance, safety, and maintenance.
• Troubleshoot equipment issues and ensure downtime is minimized while maintaining health and safety rules.
• Identify trends and implement process improvements to boost efficiency and productivity.

Skills

Operational leadership

Multi-unit management

P&L management

Guest experience focus

Tools

NCR POS systems

Microsoft Office

Job description

Lead with Purpose. Inspire Excellence. Drive Results.

Brewing Brand Management is seeking an accomplished and strategic Director of Operations to oversee multi-unit operations. This critical leadership role requires a results-driven professional with proven expertise in operational excellence, team development, and guest satisfaction.

We are looking for a leader who brings energy, focus, and accountability—someone who can inspire teams, optimize performance, and deliver sustained business growth.

Key Responsibilities

• Provide leadership and operational oversight across a network of high-performing retail locations.
• Mentor and develop District Managers and restaurant leadership to achieve performance goals and enhance guest experience.
• Analyze financial data and manage full P&L responsibility, including labor and food cost controls.
• Ensure consistent adherence to operational standards including staffing, compliance, safety, and maintenance.
• Troubleshoot issues related to equipment repair and cleaning, ensuring minimal downtime and maintaining health and safety standards.
• Identify trends and implement process improvements to enhance overall efficiency and productivity.

Ideal Candidate Profile

Required Qualifications

• Minimum 4 years of operational leadership in a Quick Service Restaurant (QSR) or similar environment.
• At least 3 years of experience managing multi-unit operations with demonstrated success.
• Comprehensive understanding of P&L management and financial reporting.

Preferred Qualifications

• Experience with industry-leading brands known for operational excellence, guest satisfaction, and strong cultural values.
• Proficiency in NCR POS systems and Microsoft Office Suite.
• ServSafe certification.

Key Competencies

• Strong leadership presence with a proactive, solution-oriented mindset.
• Strong track record in strategic planning, with a focus on scalable business development and long-term success.
• Exceptional interpersonal and communication skills.
• Demonstrated ability to drive team engagement and accountability.
• High energy, adaptability, and a commitment to excellence.

Physical Demands

• Frequent travel between multiple restaurant locations within the region is required—often several days per week.
• Must be able to stand, walk, and move through restaurant and dining areas for extended periods.
• May need to lift, carry, or move items such as supply boxes or equipment weighing up to 40–50 lbs.
• Frequent use of hands for writing reports, working on laptops/tablets, or inspecting equipment and restaurant setups.
• May assist with minor restaurant setups, equipment checks, or restaurant openings.

Working Conditions

• Majority of time is spent in restaurants, not a traditional office environment.
• Must be available to work mornings, evenings, weekends, and holidays based on business needs.
• May be required to respond to urgent issues outside standard business hours.
• Must be able to manage and thrive in a dynamic, customer-facing, high-energy environment.

Compensation & Benefits

• Competitive base salary with monthly performance-based bonus potential.
• Paid time off.
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan eligibility.
• Ongoing leadership development and career growth opportunities.

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Brewing Brand is one of the largest franchisee owners in FL, owning 100 Dunkin' locations coast to coast across Central Florida and we are continuing to grow!! Come GROW with Us!