Multi-Unit Ops Leader — Growth & Guest Experience

Workstream; Lake City (FL); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Paid time off

401(k) retirement plan eligibility

Ongoing leadership development

Job summary

Brewing Brand Management is seeking a Director of Operations to oversee a network of Dunkin franchise locations in Central Florida. This leadership role demands a strategic, hands-on manager who can drive guest satisfaction, optimize operating performance, and deliver sustainable growth across multi-unit operations.

The ideal candidate will bring 4+ years of operational leadership in QSR, plus 3+ years managing multi-unit ops, with strong P&L discipline and a proven track record in staff

Qualifications

• Minimum 4 years of operational leadership in a QSR or similar environment.
• At least 3 years of experience managing multi-unit operations.
• Comprehensive understanding of P&L management and financial reporting.
• Preferred: ServSafe certification.

Responsibilities

• Provide leadership and operational oversight across a network of high-performing retail locations.
• Mentor and develop District Managers and restaurant leadership to achieve performance goals and guest experience.
• Analyze financial data and manage full P&L responsibility, including labor and food cost controls.
• Ensure consistent adherence to operational standards including staffing, compliance, safety, and maintenance.
• Troubleshoot issues related to equipment repair and cleaning, ensuring minimal downtime and health standards.
• Identify trends and implement process improvements to enhance efficiency and productivity.

Skills

Operational leadership

P&L management

Team development

Financial reporting

Multi-unit operations

Leadership presence

Tools

NCR POS systems

Microsoft Office

Job description

Brewing Brand Management is seeking a Director of Operations to oversee a network of Dunkin franchise locations in Central Florida. This leadership role demands a strategic, hands-on manager who can drive guest satisfaction, optimize operating performance, and deliver sustainable growth across multi-unit operations.

The ideal candidate will bring 4+ years of operational leadership in QSR, plus 3+ years managing multi-unit ops, with strong P&L discipline and a proven track record in staff