Part Time OPS Welcome Desk Office Assistant

University of North Florida; Jacksonville (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

University of North Florida is seeking a Welcome Desk Office Assistant for Housing & Residence Life-OPS. This year-round, on-campus role focuses on frontline customer service to students and parents, with responsibilities including answering phones, handling housing emails, and supporting events such as move-in/out and orientations.

The ideal candidate will have a high school diploma or GED with related experience, plus strong organizational skills and attention to detail.

Qualifications

• High school diploma (or GED) and two years of related experience.
• Direct college coursework or vocational training may substitute at an equivalent rate for the required experience.
• Candidates should demonstrate excellent customer service, be detail oriented and well organized.

Responsibilities

• Provide customer service to students/parents at Welcome Desk locations.
• Answer phones and respond to inquiries in housing email inbox.
• Assist with data entry, maintain confidential student files, support move-in/move-out/orientation events.

Skills

Customer service

Data entry

Attention to detail

Education

High school diploma or GED

Job description

DepartmentHousing & Residence Life-OPSCompensation$15.00 Hourly

Job Functions

• The Welcome Desk Office Assistant position will be a year round position that will include working through holidays when the University is closed.
• This position is primarily responsible for providing customer service to students and/or parents, answering telephones and responding to general inquiries in the housing email inbox for our multiple welcome desk locations.
• Additionally, this position calls for accurate data entry, maintaining confidential student files, assisting with department-wide events such as move-in, move-out and orientations.

Minimum Qualifications

• High school diploma (or GED) and two years of experience directly related to the job functions.
• Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Work Schedule

• Available shift is 12am to 8am
• Days may vary.

Required Qualifications

• Our ideal candidate will possess excellent customer service skills, be detail oriented and well organized, as well as an ability to work in a fast-paced environment.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.