OPS Client Access and Admin Support Assistant

University of Florida; Gainesville (FL); On-site; USD 26,000 - 28,000; Part time

Job summary

The University of Florida’s VFSL department is seeking an OPS Client Access and Admin Support Assistant to perform administrative, clerical, client access, and fiscal support for a diverse client base, including governmental agencies and law enforcement partners. This part-time position requires 20 hours per week, in-person on the Main Campus in Gainesville, with standard office hours Monday through Friday, 8:00 a.m.

to 5:00 p.m., excluding UF holidays.

Qualifications

• A bachelor's degree in business administration, natural sciences, or a related field.
• Two years of relevant experience in administrative support, office operations, financial administration, or customer service.
• Part-time, 20 hours per week, in-person during standard business hours.

Responsibilities

• Provide essential administrative, clerical, client access, and fiscal support.
• Manage client registration, case intake, scheduling, and billing processes.
• Maintain records, SOPs, and confidential information per policy.

Skills

Customer service

Communication

Time management

Education

Bachelor's degree in business administration, natural sciences, or a related field

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

OPS Client Access and Admin Support Assistant

Job No: 541886

Work Type: Part Time

Location: Main Campus (Gainesville, FL)

Categories: Office/Administrative/Fiscal Support

Department: 28060000 - VM-COMP, DIAG & POP MEDICINE

Classification Minimum Requirements

• - Bachelor's degree in business administration, natural sciences, or a related field.
• - Two years of relevant experience in administrative support, office operations, financial administration, customer service, or a related field.
• - This is a part-time position requiring 20 hours per week of in-person work, scheduled during regular office hours (Monday through Friday, 8:00 a.m. to 5:00 p.m.), excluding UF holidays.

Job Description

The candidate will provide essential administrative, clerical, client access, and fiscal support to VFSL and its personnel. VFSL is an internationally recognized forensic service within the UF College of Veterinary Medicine that serves governmental agencies, law enforcement organizations, animal services agencies, and non profits. This role supports the efficient day to day operations of VFSL and advances its clinical, research, academic, and educational activities. The ideal candidate is highly organized, detail oriented, and service focused, able to manage multiple priorities, exercise sound judgment, maintain confidentiality, and communicate effectively with faculty, staff, trainees, students, and external partners.

Client Registration, Administrative Case Intake, and Scheduling

• - Serve as the primary administrative point of contact for agencies and organizations seeking services from the VFSL.
• - Respond to routine inquiries regarding laboratory services, submission requirements, case intake procedures, and other administrative processes.
• - Coordinate client registration and initiate the administrative case submission process, ensuring that required forms, contact information, agency details, and billing information are complete and accurate.
• - Initiate scheduling of appointments for evidence drop-offs in accordance with established laboratory procedures.
• - Confirm that administrative documentation and scheduling information are complete before a submission arrives at the laboratory.

Financial and Procurement Support

• - Prepare and distribute invoices for laboratory services in accordance with established UF and VFSL procedures.
• - Maintain an invoice tracking system documenting invoice numbers, clients or agencies, dates issued, amounts billed, payments recorded, and outstanding balances, as applicable.
• - Track laboratory revenue and routine expenditures using established spreadsheets, databases, or university-approved financial systems.
• - Maintain organized records of invoices, receipts, purchase orders, and other supporting financial documentation.
• - Monitor outstanding invoices and follow up with clients or coordinate with appropriate UF personnel regarding payment status and billing discrepancies.
• - Assist with preparing routine summaries of invoicing activity, revenue, expenditures, and outstanding balances for laboratory management.
• - Prepare purchase requests and related documentation in accordance with UF purchasing procedures.
• - Maintain purchasing records and assist with tracking routine laboratory supply expenditures.
• - Participate in routine inventory reviews and restocking activities.

General Administrative Support

• - Provide administrative support for daily laboratory operations, including correspondence, scheduling, records management, and coordination with external partners.
• - Assist with drafting, updating, organizing, and maintaining standard operating procedures (SOPs), forms, and administrative workflows.
• - Maintain organized electronic records and documentation in accordance with UF and VFSL procedures.
• - Assist with maintaining administrative logs, contact lists, and other records needed for laboratory operations.
• - Maintain the confidentiality and security of client information, law enforcement communications, case records, and other sensitive laboratory information in accordance with applicable university policies, information-access requirements, and laboratory procedures.

Expected Salary

$19.00 - $20.00 / hourly

Required Qualifications

• - Bachelor's degree in business administration, natural sciences, or a related field.
• - Two years of relevant experience in administrative support, office operations, financial administration, customer service, or a related field.
• - This is a part-time position requiring 20 hours per week of in-person work, scheduled during regular office hours (Monday through Friday, 8:00 a.m. to 5:00 p.m.), excluding UF holidays.

Preferred

• - Proficiency in Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint, and Adobe Acrobat, with the ability to create and edit complex documents and spreadsheets.
• - Demonstrated ability to manage multiple priorities, exercise sound judgment, maintain confidentiality, and work independently while meeting competing deadlines.
• - Strong organizational skills, exceptional attention to detail, and a commitment to providing outstanding customer service.
• - Experience in administrative coordination, client services, invoicing, billing, or financial recordkeeping.
• - Experience maintaining spreadsheets, tracking financial transactions, and organizing invoices, receipts, and other financial documentation.
• - Experience with purchasing, inventory management, or supply coordination.
• - Experience with databases, laboratory information management systems (LIMS), financial systems, or other administrative software.
• - Experience developing or maintaining SOPs, forms, and administrative workflows.
• - Excellent written and verbal communication skills and the ability to interact professionally with diverse external partners.
• - Experience working in a medical or forensic science laboratory

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes

Applications Close: 06 November 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.