Ops Analyst II - Public Benefits Integrity (Fraud & Data)

Community and Social Services; Tampa (FL); Presencial; USD 52 000 - 68 000; Tempo integral

Resumo da oferta

The Florida Department of Children and Families, Office of Public Benefits Integrity, is seeking an Operations Analyst II to support fraud investigations related to SNAP, TANF, and Medicaid. The role involves managing correspondence, interviewing, tracking cases, and helping recover funds lost to fraud or abuse in a full-time capacity.

Based across Florida, the position requires strong MS Office proficiency, excellent customer service, and meticulous data entry.

Qualificações

• Strong customer service skills and working knowledge of ESS program.
• Detail-oriented with accurate data entry and computer navigation skills.
• Proficiency in computer use with exceptional typing skills.

Responsabilidades

• Manage correspondence and conduct interviews related to fraud investigations.
• Track cases and support recovery of funds lost to fraud or abuse.
• Perform data entry and case documentation to support investigations.
• Conduct fact-finding research to detect fraudulent activity.

Conhecimentos

Customer service

Fact-finding research

Attention to detail

Typing speed

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

The Florida Department of Children and Families, Office of Public Benefits Integrity, is seeking an Operations Analyst II to support fraud investigations related to SNAP, TANF, and Medicaid. The role involves managing correspondence, interviewing, tracking cases, and helping recover funds lost to fraud or abuse in a full-time capacity.

Based across Florida, the position requires strong MS Office proficiency, excellent customer service, and meticulous data entry.