Eligibility Operations Specialist I

My Florida CFO; Tampa (FL); In loco; USD 42.000 - 59.000; Tempo pieno

Descrizione del lavoro

Florida Department of Children and Families, Office of Economic Self-Sufficiency, is seeking a highly motivated OPS Government Operations Consultant I to support statewide eligibility operations. This OPS position provides direct operational support to eligibility case processing, identifying and resolving issues, and ensuring compliance with federal and state requirements.

Based in Tampa, the role requires independent judgment, attention to detail, and the ability to manage multiple priorities

Competenze

• Knowledge of eligibility programs and determination processes.
• Experience with public assistance eligibility operations.
• Experience with data analysis and operational reporting.
• Proficiency with Microsoft Excel and other Office applications.

Mansioni

• Review and process eligibility case actions requiring research, clarification, correction, or additional operational attention.
• Analyze case information and available system data to determine appropriate next steps for eligibility actions.
• Research and resolve case discrepancies, system-generated alerts, eligibility errors, missing information, and other issues.
• Review cases for compliance with applicable eligibility policies, procedures, federal and state requirements, and ESS operating instructions.
• Coordinate with regional and statewide ESS staff to resolve complex or escalated case issues.
• Develop and maintain tracking mechanisms for assigned case actions, issues, referrals, and corrective actions.
• Prepare reports and management information related to eligibility operations.

Conoscenze

Eligibility programs

Public assistance operations

Case processing workflows

State & federal requirements

Data analysis

Quality assurance

Excel/Office apps

Electronic case systems

Research & problem solving

Descrizione del lavoro

Florida Department of Children and Families, Office of Economic Self-Sufficiency, is seeking a highly motivated OPS Government Operations Consultant I to support statewide eligibility operations. This OPS position provides direct operational support to eligibility case processing, identifying and resolving issues, and ensuring compliance with federal and state requirements.

Based in Tampa, the role requires independent judgment, attention to detail, and the ability to manage multiple priorities