Operations Analyst II (Opbi) OPS - 60932238

Community and Social Services; Tampa (FL); In loco; USD 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

The Florida Department of Children and Families, Office of Public Benefits Integrity, is seeking an Operations Analyst II to support fraud investigations related to SNAP, TANF, and Medicaid. The role involves managing correspondence, interviewing, tracking cases, and helping recover funds lost to fraud or abuse in a full-time capacity.

Based across Florida, the position requires strong MS Office proficiency, excellent customer service, and meticulous data entry.

Competenze

• Strong customer service skills and working knowledge of ESS program.
• Detail-oriented with accurate data entry and computer navigation skills.
• Proficiency in computer use with exceptional typing skills.

Mansioni

• Manage correspondence and conduct interviews related to fraud investigations.
• Track cases and support recovery of funds lost to fraud or abuse.
• Perform data entry and case documentation to support investigations.
• Conduct fact-finding research to detect fraudulent activity.

Conoscenze

Customer service

Fact-finding research

Attention to detail

Typing speed

Strumenti

Microsoft Office Suite

Descrizione del lavoro

The Operations Analyst II position supports the Office of Public Benefits Integrity (OPBI) within the Florida Department of Children and Families, assisting with fraud investigations related to SNAP, TANF, and Medicaid programs. The role involves managing correspondence, conducting interviews, tracking cases, and supporting the recovery of funds lost to fraud or abuse. This is a full-time, 40-hour-per-week position based at one of five Florida locations, with duties including email management, case tracking, data entry, and fact-finding research.

Key qualifications:

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Publisher)
• Valid state-issued Driver's License
• Strong customer service skills and working knowledge of ESS program
• Ability to conduct fact-finding research to detect fraudulent situations
• Detail-oriented with accurate data entry and computer navigation skills
• Proficiency in computer use with exceptional typing skills