Ophthalmology Patient Concierge & Scheduler

Retina Consultants, Ltd.; Des Plaines (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Retina Consultants, Ltd. is seeking a Patient Coordinator in our Des Plaines office with occasional shifts at other locations. The role involves handling calls, scheduling, and patient information updates in the EMR system.

No prior medical experience required; customer service experience is encouraged. The practice emphasizes exceptional patient care and confidentiality in all interactions.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with a professional phone manner.
• bilingual applicants encouraged to apply.
• Strong organizational and multitasking abilities for high call volumes.
• Experience with electronic medical records and related software preferred.

Responsibilities

• Answer incoming calls promptly and professionally, delivering exceptional patient service.
• Schedule appointments accurately and efficiently.
• Collect and update patient information in the EMR system.
• Assist patients with navigating services and ophthalmology offerings.
• Collaborate with healthcare professionals to coordinate patient care.
• Triage calls and escalate urgent matters as needed.
• Maintain confidentiality and HIPAA compliance in handling patient data.
• Strive to meet call center performance metrics and patient satisfaction.

Skills

Excellent communication

Bilingual

Organizational skills

Customer service

Team collaboration

Education

High School Diploma or GED

Tools

EMR software

Job description

Retina Consultants, Ltd. is seeking a Patient Coordinator in our Des Plaines office with occasional shifts at other locations. The role involves handling calls, scheduling, and patient information updates in the EMR system.

No prior medical experience required; customer service experience is encouraged. The practice emphasizes exceptional patient care and confidentiality in all interactions.