Bilingual Patient Coordinator – Retina Care

Retina-Consultants,-Ltd-1; Des Plaines (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Retina Consultants, Ltd. in Des Plaines, IL is seeking a friendly Patient Coordinator to be the first point of contact for patients, answer calls, schedule appointments, and collect and update information in our EMR system. No prior medical experience is required.

This role involves coordinating with clinicians, maintaining HIPAA compliance, and delivering high-quality customer service to support retinal care across our offices, with some shifts at our other locations. Pay is $17-$19 per hour.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, with a professional and empathetic phone manner.
• We welcome and encourage bilingual applicants to apply.
• Strong organizational and multitasking abilities to handle a high volume of calls and prioritize tasks effectively.
• Proficiency in using electronic medical records systems and other relevant software applications.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Demonstrated commitment to providing exceptional customer service or patient care.

Responsibilities

• Answer incoming calls promptly and professionally, providing exceptional customer service to patients and addressing their inquiries or concerns.
• Schedule appointments for patients, ensuring accuracy and efficiency in the booking process.
• Collect and update patient information accurately in the electronic medical records system.
• Assist patients in navigating our services, providing information about our ophthalmology practice and the specialized retina services we offer.
• Collaborate with healthcare professionals within the practice to ensure seamless patient care coordination.
• Triage calls related to ophthalmology and retina, providing appropriate guidance and escalating urgent matters to the appropriate personnel.
• Maintain confidentiality and adhere to HIPAA regulations when handling patient information.
• Strive to meet or exceed call center performance metrics, including call handling time, call quality, and patient satisfaction.

Skills

Communication

Bilingual ability

Organization

Multitasking

Teamwork

Customer service

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR) systems

Job description

Retina Consultants, Ltd. in Des Plaines, IL is seeking a friendly Patient Coordinator to be the first point of contact for patients, answer calls, schedule appointments, and collect and update information in our EMR system. No prior medical experience is required.

This role involves coordinating with clinicians, maintaining HIPAA compliance, and delivering high-quality customer service to support retinal care across our offices, with some shifts at our other locations. Pay is $17-$19 per hour.