Ophthalmology Ops Leader — Compliance & Access

University of Maryland Faculty Physicians, Inc.; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

University of Maryland Faculty Physicians, Inc. is seeking an Ophthalmology Clinical Operations Manager to provide comprehensive operational leadership across clinical, administrative, and patient-access functions within Ophthalmology.

The role integrates regulatory readiness, supply management, staff development, Epic optimization, patient access, workflow improvement, and multidisciplinary care coordination across multiple practice locations.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 5 years of experience in medical management; ambulatory practice experience is required.

Responsibilities

• Provides lead oversight of the Ophthalmology hospital consult room to maintain Joint Commission readiness by proactively monitoring compliance, organization, safety, and regulatory standards.
• Oversees clinical supply inventories and purchasing for the Ophthalmology Emergency Department resident consult room and multiple satellite locations, including Redwood and Waterloo, ensuring uninterrupted clinical operations and cost-effective inventory management.
• Monitors operational processes to ensure compliance with departmental policies, regulatory requirements, and organizational standards.
• Serves as the primary coordinator for FMLA, disability, and mobility-related documentation, ensuring timely completion, provider compliance, and continuity of patient care.
• Partners closely with the FPI Patient Access Center (PAC) to improve scheduling accuracy by providing guidance on diagnosis-specific scheduling, telephone triage protocols, decision-tree workflows, and acute patient scheduling processes.

Skills

Operational leadership

Regulatory compliance

Staff development

Epic optimization

Scheduling coordination

Education

Bachelor’s degree

Equivalent education/experience

Tools

Epic

Job description

University of Maryland Faculty Physicians, Inc. is seeking an Ophthalmology Clinical Operations Manager to provide comprehensive operational leadership across clinical, administrative, and patient-access functions within Ophthalmology.

The role integrates regulatory readiness, supply management, staff development, Epic optimization, patient access, workflow improvement, and multidisciplinary care coordination across multiple practice locations.