Ophthalmology Clinical Operations Manager

University of Maryland Faculty Physicians; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

University of Maryland Faculty Physicians seeks an Ophthalmic Clinical Operations Manager to lead operations across clinical, administrative, and patient-access functions within Ophthalmology.

The role emphasizes regulatory readiness, supply management, staff development, Epic optimization, patient access, and workflow improvements across multiple practice locations in Maryland.

Qualifications

• Bachelor’s degree required or equivalent combination of education and experience.
• Minimum of 5 years of experience in medical management, ambulatory practice experience preferred.

Responsibilities

• Provides lead oversight of hospital consult room to maintain Joint Commission readiness.
• Oversees clinical supply inventories and purchasing across satellite locations to ensure uninterrupted operations.
• Monitors operational processes for compliance with policies and regulatory requirements.
• Coordinates FMLA, disability, and mobility-related documentation.
• Partners with PAC to improve scheduling accuracy and triage workflows.

Skills

Operational leadership

Regulatory compliance

Staff development

Epic optimization

Patient access improvements

Education

Bachelor’s degree

Tools

Epic EHR

Job description

The Ophthalmic Clinical Operations Manager will provide comprehensive operational leadership across clinical, administrative, and patient-access functions within Ophthalmology. The role integrates regulatory readiness, supply management, staff development, Epic optimization, patient access, workflow improvement, and multidisciplinary care coordination to ensure safe, efficient, compliant, and patient-centered operations across multiple practice locations.

Essential Functions

• Provides lead oversight of the Ophthalmology hospital consult room to maintain Joint Commission readiness by proactively monitoring compliance, organization, safety, and regulatory standards.
• Oversees clinical supply inventories and purchasing for the Ophthalmology Emergency Department resident consult room and multiple satellite locations, including Redwood and Waterloo, ensuring uninterrupted clinical operations and cost-effective inventory management.
• Monitors operational processes to ensure compliance with departmental policies, regulatory requirements, and organizational standards.
• Serves as the primary coordinator for FMLA, disability, and mobility-related documentation, ensuring timely completion, provider compliance, and continuity of patient care.
• Partners closely with the FPI Patient Access Center (PAC) to improve scheduling accuracy by providing guidance on diagnosis-specific scheduling, telephone triage protocols, decision-tree workflows, and acute patient scheduling processes.

EDUCATION And/or EXPERIENCE

• Bachelor’s degree from a four-year college or university or equivalent combination of education and experience
• Minimum of 5 years of experience in medical management; ambulatory practice experience is required

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits