Ophthalmology Front Desk Lead — Patient Experience

EyeCare Services Partners (ESP); Florida; Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical, dental, optical coverage

401K

Paid holidays

Paid time off

Paid parking

Team oriented environment

Zusammenfassung

Mid Florida Eye is seeking a patient-focused Lead Patient Service Representative for our multi-specialty ophthalmology practice in Stonecrest, FL. You will be the welcoming first point of contact, supporting a collaborative team with steady hours and a comprehensive benefits package.

Preferred candidates have 3+ years front desk experience in optometry/ophthalmology, and you will handle check-in/check-out, insurance verification, scheduling, and patient communications in a fast-paced medical

Qualifikationen

• High school diploma or equivalent is required.
• Must have compassion and can establish confidence and trust with patients.
• Must have the ability to remain calm and professional under pressure or stress.
• Highly energetic with a positive attitude.
• Possess strong written and verbal communication skills.
• Create and maintain positive interpersonal relationships.
• Ability to perform as part of a team as well as work independently.

Aufgaben

• Greet and welcome all patients and visitors upon arrival to clinic.
• Follow all practice policies and procedures for thorough and complete check-in and check-out process.
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications.
• Confirm that accurate patient demographic and insurance information has been collected and updated if necessary.
• Confirm insurance eligibility and verify active and participating coverage.
• Accurately calculate and collect patient copayments, deductibles, and due balances.
• Schedule return appointments and set up reminder notifications.
• Professionally assist doctor, staff, patients and visitors.
• Maintain confidentiality of all doctors, staff and patient information.
• Responsible for keeping the reception area clean and organized.
• Assist with maintaining proper inventory levels of retail items (if applicable).
• Answer inbound and outbound phone calls with appropriate telephone etiquette.
• Handle sensitive information in a confidential manner.
• Execute duties of position in a professional and courteous manner.
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients.
• Must be willing to travel between all locations to support front office operations.
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs.

Kenntnisse

Front desk experience

Customer service

Communication skills

Multitasking

Confidentiality

Team collaboration

Willing to travel between locations

Ausbildung

High school diploma or equivalent

Tools

NextGen

Microsoft Office

Clearwave

Jobbeschreibung

Mid Florida Eye is seeking a patient-focused Lead Patient Service Representative for our multi-specialty ophthalmology practice in Stonecrest, FL. You will be the welcoming first point of contact, supporting a collaborative team with steady hours and a comprehensive benefits package.

Preferred candidates have 3+ years front desk experience in optometry/ophthalmology, and you will handle check-in/check-out, insurance verification, scheduling, and patient communications in a fast-paced medical