Ophthalmology Front Desk & Scheduling Specialist

ACHE; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis is seeking a clinical office support professional to greet patients, register them, verify insurance, collect co-pays, and assist with scheduling and referrals in a fast-paced medical office.

The role requires a high school diploma, BLS certification, and experience in a medical office or related customer service; proficiency with Epic is helpful, with emphasis on accuracy and HIPAA compliance.

Qualifications

• Education: High school diploma or equivalent.
• Certifications: Basic Life Support (BLS).
• Work Experience: Medical Office Setting and/or related customer service (2 years).
• Skills: Communication, Computer literacy, Insurance, Interpersonal relationships, Medical terminology.

Responsibilities

• Greet patients, assist with form completion; verify insurance and demographics, provide HIPAA/arbitration/consent forms.
• Collect co-pays; verify and balance receipts and payments.
• Answer incoming calls to register, schedule, and triage patient inquiries.
• Assist with Epic workflows: scheduling, rescheduling, and correcting errors.
• Review schedule for new patients and update as needed.
• Call patients with appointment reminders and collect insurance information and referrals.
• Prepare, distribute, and collect fee tickets; reconcile with daily schedule.
• Schedule return visits and patient testing; verify parking.
• May prepare patient charts for daily appointments.
• Assist with insurance questions related to billing.

Skills

Communication

Computer Literacy

Insurance

Interpersonal Relationships

Medical Terminology

Education

High school diploma or equivalent

BLS certification (American Heart Association/Red Cross)

Tools

Epic

Job description

Washington University in St. Louis is seeking a clinical office support professional to greet patients, register them, verify insurance, collect co-pays, and assist with scheduling and referrals in a fast-paced medical office.

The role requires a high school diploma, BLS certification, and experience in a medical office or related customer service; proficiency with Epic is helpful, with emphasis on accuracy and HIPAA compliance.