Ophthalmology Front Desk & Patient Experience Specialist

The Guthrie Clinic; Town of Vestal (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer contrib.

Career development and advancement op.

Tuition assistance programs

Employee wellness and support

Job summary

Guthrie Clinic’s Vestal Specialty Eye Care in Vestal, NY is hiring a Patient Service Specialist for the Medical Group Front Office. You will welcome patients, handle registrations, schedule appointments, and support front-desk operations.

This full-time role offers 32 hours weekly with benefits, competitive pay, and opportunities for growth. You’ll join a patient-centered team that emphasizes service excellence and HIPAA-compliant care.

Qualifications

• Minimum 1 year in a customer service role in a fast-paced setting.
• Medical office knowledge and familiarity with healthcare terminology preferred.
• Able to learn new computer systems and maintain accuracy.

Responsibilities

• Greet patients warmly and register them efficiently.
• Schedule and manage appointments; verify demographics and insurance.
• Collect copays and balances; balance cash daily.
• Answer phones per standards and provide information.
• Support clinicians and maintain confidentiality per HIPAA.

Skills

Customer service

Communication

Phone etiquette

Data entry

Teamwork

Education

High School diploma/GED

Medical Office Assistant training

Tools

Electronic scheduling system

Insurance verification software

Job description

Guthrie Clinic’s Vestal Specialty Eye Care in Vestal, NY is hiring a Patient Service Specialist for the Medical Group Front Office. You will welcome patients, handle registrations, schedule appointments, and support front-desk operations.

This full-time role offers 32 hours weekly with benefits, competitive pay, and opportunities for growth. You’ll join a patient-centered team that emphasizes service excellence and HIPAA-compliant care.