Ophthalmology Clinic Operations Leader

Partner's Healthcare; Boston (MA); On-site; USD 97,000 - 141,000; Full time

Job summary

Mass General Brigham is seeking an experienced Clinic Operations Manager to oversee daily clinical operations within the Massachusetts Eye and Ear Infirmary. You will lead clinical staff, coordinate with leadership, and drive process improvements that support high-quality patient care.

The role emphasizes staffing, training, budgeting, regulatory compliance, and collaboration across departments to meet organizational initiatives while maintaining a patient-centered culture and exceptional

Qualifications

• Education Bachelor's degree in healthcare administration, business administration, or related field.
• Equivalent combination of education and relevant experience may be considered in lieu of a bachelor's degree.
• Can this role accept experience in lieu of a degree? Yes

Responsibilities

• Provide day-to-day leadership and operational oversight for clinical staff across the department, including hiring, onboarding, training, scheduling, and performance management.
• Assess and maintain staff competencies to support quality care, safety, and regulatory compliance.
• Partner with department leadership to implement new workflows, operational processes, and regulatory requirements.
• Identify and support workflow and system improvements that enhance efficiency, patient care, and team effectiveness.
• Assist in developing and monitoring departmental operating and capital budgets while promoting responsible resource management.
• Allocate and redeploy staff as needed to support patient volume, operational priorities, and continuity of care.
• Promote a positive patient experience by ensuring resources are effectively utilized to meet the needs of diverse patient populations, including those requiring additional accommodations.
• Address patient questions, concerns, and service recovery needs in a timely and professional manner.
• Monitor operational and quality metrics, identifying opportunities to improve patient satisfaction, efficiency, and overall department performance.
• Collaborate with physicians, clinical leaders, and administrative partners to support departmental goals and strategic initiatives.
• Foster a collaborative, inclusive, and patient-centered culture focused on continuous improvement and operational excellence.

Skills

Leadership

Staff development

Budgeting

Regulatory compliance

Operational management

Communication

Healthcare terminology

Microsoft Office

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Healthcare IT systems

Job description

Mass General Brigham is seeking an experienced Clinic Operations Manager to oversee daily clinical operations within the Massachusetts Eye and Ear Infirmary. You will lead clinical staff, coordinate with leadership, and drive process improvements that support high-quality patient care.

The role emphasizes staffing, training, budgeting, regulatory compliance, and collaboration across departments to meet organizational initiatives while maintaining a patient-centered culture and exceptional