Ophthalmic Triage Specialist - Call Center

University Clinical Health; Memphis (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

University Clinical Health in Memphis, TN is seeking a PRN Ophthalmic Assistant to support patient care and ophthalmic services. You will interact with patients via our call center, assist with refills, and help coordinate physician schedules and chart documentation.

Requirements include a high school diploma, at least 1 year of relevant clinical experience, and COA certification is preferred. This role emphasizes patient assessment, education, and strong interpersonal skills in a fast-paced

Qualifications

• High school graduate or equivalent required.
• At least 1 year of relevant clinical experience required.
• Certified Ophthalmic Assistant (COA) certification preferred.

Responsibilities

• This position talks directly with patients through our call center.
• Determines urgency of patients’ needs based on assessment and history.
• Submits refill of prescriptions as instructed by physician.
• KRAs include patient assessment, care, education, and chart documentation.

Skills

Patient assessment

Patient care

Interpersonal communication

Customer service

Education

High school diploma

1 year clinical experience

COA certification preferred

Job description

University Clinical Health in Memphis, TN is seeking a PRN Ophthalmic Assistant to support patient care and ophthalmic services. You will interact with patients via our call center, assist with refills, and help coordinate physician schedules and chart documentation.

Requirements include a high school diploma, at least 1 year of relevant clinical experience, and COA certification is preferred. This role emphasizes patient assessment, education, and strong interpersonal skills in a fast-paced