Ophthalmic Triage Specialist

Socket.dev; Norfolk (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Full benefits package

401k Matching

Paid time off

Maternity leave

Education reimbursement

Competitive pay

Job summary

Virginia Eye Consultants in Norfolk, VA is seeking an Ophthalmic Technician to triage calls, guide patients, schedule appointments and document activity in patient records using NextGen and standard office software. Requirements include a high school diploma with computer experience and ophthalmic/optometric office exposure; OSC or higher licensure is preferred.

Full benefits, 401k, paid time off and education reimbursement are offered.

Qualifications

• High school diploma with computer experience.
• At least one year of ophthalmic/optometric medical office experience.
• Must receive or maintain OSC or higher licensure.

Responsibilities

• Receive calls not handled by patient intake; decide action and coordinate with doctor.
• Act as information desk/patient guidance; provide directions and schedule return appointments.
• Daily monitoring of NextGen task basket; process pharmacy requests using e-Rx; document actions.
• Fax and electronically send items to pharmacy or physicians' offices as requested.
• Follow up on all outside lab work; document reports; notify doctor and patient as requested.
• Manage doctor-to-doctor calls; doctor-to-patient calls; monitor schedule changes and cancellations.
• Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Education

High school diploma

Ophthalmic/optometric office experience

Tools

Word

Excel

Access

Job description

Virginia Eye Consultants in Norfolk, VA is seeking an Ophthalmic Technician to triage calls, guide patients, schedule appointments and document activity in patient records using NextGen and standard office software. Requirements include a high school diploma with computer experience and ophthalmic/optometric office exposure; OSC or higher licensure is preferred.

Full benefits, 401k, paid time off and education reimbursement are offered.