Ophthalmic Triage & Scheduling Specialist

Paycom - ATS; Portland (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

EHN in Portland, OR seeks an experienced ophthalmic technician to provide clinical advice, schedule tests, and manage triage per policy, ensuring high patient care and courteous service.

Responsibilities include responding to patient questions, processing prescriptions, coordinating with physicians and pharmacies, and maintaining HIPAA and OSHA compliance while delivering professional service across multiple sites.

Qualifications

• High school diploma or equivalent.
• Three years’ experience as an ophthalmic technician.
• COA or COT certification preferred.
• An equivalent combination of education, experience and training may be acceptable.

Responsibilities

• Respond to triage questions and concerns according to policy.
• Answer incoming calls regarding medical questions or patient concerns.
• Respond to messages left overnight or over the weekend.
• Respond to messages from the answering service regarding patient questions or concerns.
• Respond to patient portal medical questions or prescription refills.
• Process electronic prescription refill requests.
• Fill out Worker Compensation and Disability forms and requests.
• Provide optical and contact lens prescriptions to patients as needed.
• Coordinate with pharmacies and outside clinics.
• Schedule patient appointments and tests.
• Maintain knowledge of insurance requirements and restrictions.
• Maintain knowledge of common medications and drops.
• Arrange outside testing with authorization.
• Communicate with patients professionally.
• Demonstrate team values and HIPAA/OSHA compliance.

Skills

Ophthalmic technician experience

Active listening

Eye health knowledge

CPT & ICD-10 coding

Communication skills

Scheduling appointments

Professional demeanor

Education

High school diploma or equivalent

COA or COT certification (preferred)

Job description

EHN in Portland, OR seeks an experienced ophthalmic technician to provide clinical advice, schedule tests, and manage triage per policy, ensuring high patient care and courteous service.

Responsibilities include responding to patient questions, processing prescriptions, coordinating with physicians and pharmacies, and maintaining HIPAA and OSHA compliance while delivering professional service across multiple sites.