Ophthalmic Technician - Work Remote From Home

DigitalOptometrics; Cincinnati (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Ophthalmic Technician to join their remote team. In this role, you will conduct subjective refractions for patients, ensuring precision and adherence to clinical standards. Your ability to communicate effectively and troubleshoot technical issues will be vital in providing exceptional service during virtual consultations. This is a fantastic opportunity to work in a supportive environment that values your contributions and offers the flexibility of remote work. If you are passionate about eye care and technology, this position is perfect for you!

Qualifications

• 1+ years of experience in a technician role performing subjective refractions.
• Ability to manage multiple virtual sessions and technical challenges.

Responsibilities

• Conduct subjective remote refractions for patients across the U.S. and Canada.
• Guide patients through the exam process and provide exceptional service.

Skills

Subjective Refractions

Technical Troubleshooting

Communication Skills

Patient Management

Video Conferencing Tools

EHR Systems

HIPAA Compliance

Microsoft Office Suite

Education

High School Diploma

Relevant Certifications

Tools

Electronic Medical Records (EMR)

Google Meet

Job description

Ophthalmic Technician - Work Remote From Home

Ophthalmic Technician - Work Remote From Home

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The Remote Technician plays a vital role in conducting subjective refractions remotely for patients. This role ensures precise data collection to support Doctors of Optometry in providing accurate and comprehensive eye exams.

Job Duties And Responsibilities

• Conducts subjective remote refractions for patients across the U.S. and Canada, ensuring precision and adherence to clinical standards.
• Guides patients through the exam process, explaining procedures clearly to ensure comfort and understanding.
• Provides precise and accurate data to Doctors of Optometry for comprehensive eye exams.
• Participates in regular feedback sessions, team meetings and ongoing training to maintain quality standards.
• Achieves the required number of exams per hour as set by the company to ensure operational efficiency.
• Availability to work on Saturdays are mandatory for this position. Additional hours may be required based of business needs.
• Performs additional duties as assigned, as this list does not reflect all the duties and responsibilities of the Ophthalmic Technician.
  
  

Qualifications

Competencies:

• Ability to troubleshoot technical issues during virtual sessions, address patient concerns and resolve clinical questions efficiently.
• Precision in conducting subjective refractions, entering patient data and providing accurate information to Doctors of Optometry for exams
• Ability to effectively communicate clearly and compassionately with patients, doctors and team members, both verbally and in writing, ensuring clear instructions and information.
• Provides exceptional service to patients, ensuring they feel comfortable, understood and valued during virtual consultations.
• Ability to manage multiple virtual sessions per day, prioritize tasks and meet productivity goals (e.g. exams per hour) without compromising quality.
• Ability to manage various patient needs and technical challenges while maintaining professionalism in a remote setting.
• Self-motivated with the ability to conduct remote refractions and handle patient interactions autonomously, adhering to company standards and clinical protocols.
• Comfortable using video conferencing platforms, remote refraction tools and electronic medical record systems.
• Ability to manage patient information discreetly and maintain professionalism during virtual consultations.
• Possess a strong commitment to a team environment while working well with others, which includes treating doctors, clients, employees and anyone else necessary with respect and dignity.
  
  

Skills

• Skilled in performing subjective refractions using Minus Cylinder and other techniques to provide accurate data for eye exams.
• Ability to use specialized refraction equipment, video conferencing platforms (e.g. Google Meet) and electronic health record (EHR) systems effectively in a virtual environment.
• Proficient in documenting patient information accurately in EMR systems and enduring all data is up to date and compliant with regulatory requirements.
• Able to quickly resolve technical issues, such as connectivity problems or equipment malfunctions, ensuring smooth virtual exams.
• Capable of explaining the refraction process in a way that patients with varying levels of understanding can follow and feel comfortable.
• Understanding of eye care and optometry terminology to ensure precise communication with doctors and accurate documentation.
• Ability to navigate challenges specific to remote work such as technical issues, maintaining a professional presence on camera and managing patient interactions from a distance.
• Strict adherence to HIPAA, and other healthcare privacy regulations, while managing patient data and interacting with patients remotely.
• Proficiency in computer applications, including Microsoft Office (Word, PowerPoint, Outlook and Excel).
  
  

Availability

• Available to work every Saturday, which is a mandatory workday.
  
  

Education

• High School diploma, or equivalent.
• Additional relevant certifications in healthcare or technology-related fields may be considered in lieu of degree.
  
  

Experience

• At least 1+ years of professional experience performing subjective refractions on patients or in a similar technician role.
• Refraction experience in Minus Cylinder is a plus.
• Experience in remote healthcare settings or telemedicine is a plus.
• Familiarity with electronic medical records (EMR) and video conferencing tools is preferred,
  
  

Work Environment

• Works primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Access to a fast and reliable hardwired internet connection with a minimum of 10 Mbps upload and 10 Mbps download
• An approved quiet, professional work area free of distractions.
• This role requires being on camera during all virtual sessions to ensure high-quality service and patient interactions.
  
  

Physical demands: Must be able to be punctual and attend work on a regular and consistent basis.

• Overtime may be required to meet clients' needs.
• Must be able to concentrate with various interruptions, weather conditions, and noise levels.
• Ability to communicate effectively (speak and hear) and perform tasks requiring use of hands and fingers.
• Ability to remain seated for extended periods, up to 8+ hours a day, with standard breaks provided in accordance with company policy and applicable state regulations.
  
  

The physical demands described above are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

DigitalOptometrics is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a workplace free of discrimination and harassment.

Salary: $18 - $20 per hour

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

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