[Hiring] IT Technician/IT Service Desk Agent @Diakrit

Diakrit; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated IT Technician to join their remote team. This role focuses on delivering exceptional IT support to users worldwide, tackling various technical challenges with a problem-solving mindset. You'll work closely with a dedicated IT Service Desk Team, enhancing user experiences through effective solutions. Ideal candidates will have a strong background in IT support, particularly with Windows OS and device management tools. If you're passionate about IT and eager to grow in an international environment, this opportunity is perfect for you!

Qualifications

• 4+ years of experience in IT support with a focus on problem-solving.
• Expertise in Windows OS and device management tools like Intune.

Responsibilities

• Provide first and second line IT support to users globally.
• Utilize troubleshooting methodologies to resolve IT issues.

Skills

IT Support

Windows OS

Device Management (MDM tools)

Computer Hardware

Linux

ITIL Process

Networking

Troubleshooting Methodology

Education

University Degree in IT

Tools

Intune

Jamf

Docker

Git

SQL

AWS

Job description

Feb 10, 2025 - Diakrit is hiring a remote IT Technician/IT Service Desk Agent. Location: Thailand.

Diakrit are global leaders in premium photography, visualizations and digital content solutions for the real estate industry. Established in Sweden in 2001, Diakrit currently operates in Australia, New Zealand, USA, Sweden, Norway, Denmark and Thailand, making us the largest real estate content provider globally.

We are proud to partner with over 8,000 real estate clients worldwide to help buyers find their dream home in an easier, more engaging and informative way. Our solutions deliver a better experience and stronger ROI for buyers, sellers and agents throughout their campaigns.

We are now looking to strengthen our IT Team, and are looking for an IT Technician to join the team.

The work tasks will focus mainly on providing first and second line IT support, utilizing your understanding of all things related to IT, to support our users who are working from all over the world. You will report to our IT Service Manager and will be part of an IT team of about 5 employees, as well as part of the entire IT & R&D department of about 15.
The IT Service Desk Team is mostly located in Thailand.

The role is mainly a remote (work from home) position, but there could be the occasional need to come to our general office or one of our IT Service Desk locations. Because of this, it is an advantage if you live in Thailand - However, it is not a requirement.

Could this be you?
To fit into this role, you need to have a genuine interest in IT, as well as prior experience in working with IT support. You enjoy working both individually and as a team, in an international environment, and you find challenges in solving the most tricky tickets. You are used to working in an organized manner, meeting deadlines and managing your time efficiently. You have a sharp, logical mind, great problem solving skills, and you see possibilities and solutions where others see problems. You are used to taking your own initiatives and you work to improve things all the time.

We believe you:

1. Are excited for the opportunity to work remotely
2. Naturally take ownership of tasks, a self-starter.
3. Are a generalist that likes everything with IT and eager to learn more
4. Are a person with native English speaking level
5. Are process oriented

We believe you have:

1. 4+ years of experience working within the IT field
2. Expert knowledge in regards to Windows OS
3. Good knowledge of device management using MDM tools like Intune, Jamf.
4. Good knowledge of computer hardware
5. Good knowledge in Linux
6. Good knowledge about ITIL process and best practices
7. Good knowledge of network
8. Basic knowledge of Docker
9. Experience working in an ITIL environment with an ITIL based ticket systems
10. Experience in supporting web based in-house developed applications
11. Experience in using troubleshooting methodology
12. Experience in working in an international company
13. Experience of working in an IT support (phone, tickets/emails, chat)

It is not required, but would be great if you also have:

1. A university degree within a relevant area
2. Knowledge of Git or SQL
3. Knowledge of AWS services

About Diakrit
Real estate digital marketing content that empowers and engages real estate agents and property buyers. We provide innovative solutions that empower real estate agents, homeowners and buyers alike. We create cloud-based visualisation tools that deliver new experiences, answer questions and inspire potential - helping home buyers to digitally move in.

Established in Sweden in 2001, Diakrit is currently present in Australia, New Zealand, USA, Sweden, Norway, Denmark and Thailand. With over 800 personnel globally, we are proud to partner with over 8,000 real estate clients worldwide to help buyers find their dream home in an easier, more engaging and informative way.

www.diakrit.com

Application:
Please apply online via career.diakrit.com by submitting your CV & cover letter -or simply apply with your LinkedIn profile!

We are recruiting on an ongoing basis so don’t wait to submit your application!