Ophthalmic Technician Lead

Wicker Park Eye Center, Ltd; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Wicker Park Eye Center, Ltd in Chicago seeks an Ophthalmic Technician Lead to supervise clinic operations while delivering hands-on patient care. You will coordinate technician assignments, ensure patient flow, and maintain testing accuracy and EMR documentation.

The role emphasizes equipment upkeep, inventory management, and adherence to safety and HIPAA protocols. The ideal candidate brings ophthalmic tech certification, clinical experience, and strong multilingual communication

Qualifications

• Certification as Ophthalmic Technician preferred.
• Experience in ophthalmic/clinical setting desirable.
• Fluent in English and Spanish.
• Strong interpersonal and patient-centric communication.
• Proficient with ophthalmic instruments and diagnostic equipment.
• Excellent organizational skills and attention to detail.

Responsibilities

• Serve as a clinical resource to support consistent workflows, patient care standards, and efficient patient flow.
• Assist in coordinating daily technician assignments, patient flow, and clinic readiness.
• Ensure accuracy of patient workups, diagnostic testing, and EMR documentation.
• Support smooth clinic operations by identifying and addressing workflow gaps in real time.
• Oversee daily opening and closing procedures for clinical areas.
• Ensure exam rooms are stocked, cleaned, and patient-ready at all times.
• Start up, monitor, and maintain diagnostic equipment; calibrate and troubleshoot as needed.
• Manage clinical supply inventory; monitor par levels and communicate ordering needs to management.
• Adhere to HIPAA, safety, and infection control protocols.
• Collaborate with physicians, technicians, and administrative staff to ensure efficient patient flow.
• Provide peer support and assist with training of new technicians.

Skills

Interpersonal communication

Bilingual English/Spanish

Ophthalmic instruments proficiency

Organizational skills

Team collaboration

Attention to detail

Education

Certification as Ophthalmic Technician

Job description

Ophthalmic Technician Lead

Wicker Park Eye Center is located in the heart of Chicago. Our team-based approach delivers comprehensive eye care that supports long-term health and protects vision.We are well regarded for our expertise in advanced technologies.

Summary

The Ophthalmic Technician Lead is a senior clinical role responsible for supporting daily clinic operations while providing hands-on patient care. This position serves as a key resource for workflow coordination, equipment and supply management, and clinical consistency.

Key Responsibilities

• Serve as a clinical resource to support consistent workflows, patient care standards, and efficient patient flow
• Assist in coordinating daily technician assignments, patient flow, and clinic readiness
• Ensure accuracy of patient workups, diagnostic testing, and EMR documentation
• Support smooth clinic operations by identifying and addressing workflow gaps in real time
• Oversee daily opening and closing procedures for clinical areas
• Ensure exam rooms are stocked, cleaned, and patient-ready at all times
• Start up, monitor, and maintain diagnostic equipment; ensure proper function, calibration, and troubleshooting
• Manage clinical supply inventory; monitor par levels and communicate ordering needs to management
• Ensure routine and deep cleaning protocols are followed for exam rooms, testing areas, and equipment
• Process prescriptions accurately and in a timely manner
• Model professionalism, accountability, and a patient-centered approach
• Provide peer support and assist with training of new technicians
• Fulfill all responsibilities of an Ophthalmic Technician as needed
• Adhere to HIPAA, safety, and infection control protocols
• Collaborate with physicians, technicians, and administrative staff to ensure efficient patient flow
• Participate in staff meetings and ongoing training

Qualifications

• Certification as an Ophthalmic Technician or a related field is preferred.
• Previous experience in an ophthalmic or clinical setting is highly desirable.
• Strong interpersonal and communication skills with a patient-centric approach.
• Proficient in using ophthalmic instruments and diagnostic equipment.
• Excellent organizational skills and attention to detail.
• Ability to work effectively as part of a multidisciplinary healthcare team.
• Fluent in English and Spanish.

Reports To Practice Administrator / COO FLSA Non-Exempt