Ophthalmic Technician Lead

Prado-Vision-Center; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Sight360 is seeking an Ophthalmic Technician Lead to supervise technicians, schedule staff according to clinic flow, and ensure high standards of training and performance. The role involves coordinating with physicians, managing equipment, and addressing patient and doctor concerns about technician services.

Ideal candidates will have COA certification, at least five years in ophthalmology, and supervisory experience.

Qualifications

• Minimum COA is required.
• COT is preferred.
• Minimum five years in Ophthalmology is required.
• Prior supervisory experience is preferred.

Responsibilities

• Lead scheduling of technicians according to clinic flow.
• Provide lead support to technicians and address concerns relating to performance and skills.
• Ensure technicians are trained and capable of performing procedures.
• Oversee training on EMR usage and HIPAA standards.
• Maintain equipment and coordinate repairs or replacements.
• Coordinate with physicians on technician issues and needs.
• Assist in hiring and onboarding of new technicians.
• Manage clinic supply ordering and workflow improvements.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Professional demeanor

Education

COA Certification

COT Certification (preferred)

Tools

EMR systems

Job description

Description

At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.

Position Summary

The Ophthalmic Technician Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies. Travel between clinic locations and/or overtime may be required based on operational needs.

Essential Functions and Responsibilities

• Actively participating in the hiring process.
• Scheduling technicians according to clinic flow including potentially filling in for technicians when the patient flow requires additional support.
• Working with appropriate employees, managers and other stakeholders to ensure an efficient clinic workflow is maintained
• Assigning cleaning duties, side work, and any non-workup duties as required within the clinic.
• Ensuring all current techs are fully trained and capable of performing their job duties.
• Auditing charts and performing time studies to ensure techs* are meeting expectations.
• Training new techs on procedure and protocol.
• Training techs on correct EMR usage using HIPPA standards.
• Implementing all site-specific policies including attendance, dress code, ethics codes, etc.
• Ensuring all equipment is properly maintained.
• Educating technicians on proper equipment usage and maintenance.
• Implementing continual training for technicians
• Coordinating with the physicians regarding technician issues or new physician needs.
• Resolving patient concerns, complaints or questions.
• Maintaining certifications and working with new technicians to become certified.
• Ordering clinic supplies
• Coordinating repairs or replacements or damaged equipment.
• Ensuring MiPs are being met and documentation supports coding

About Sight360

We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.

Our Mission

To care fully for our patients, team members, and partners who are the focus of everything we do.

Our Vision

To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.

Our Values

• Treat everyone like family
• Listen with purpose
• Perform our best
• Honor our word

Join our team and help us make a difference in the lives of our patients every day.

Requirements

Qualifications

• Minimum COA is required. COT is preferred
• Minimal of five (5) years in Ophthalmology is required.
• Prior supervisory experience is preferred

Skills and Abilities

• Exceptional verbal and written communication skills
• Reliability
• Professional demeanor with ability to work in sometimes stressful environment
• Shows initiative
• Superior organizational skills
• Ability to effectively multitask
• Attentive to detail and accuracy.
• Ability to perform all duties required of the technicians including manifest refractions, Goldmann applanation, and all site-specific testing.