Ophthalmic Technician Lead

Sight360; Tampa, Northern (FL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Sight360 in Tampa, FL is seeking an Ophthalmic Technician Lead to guide and support clinic technicians, manage scheduling, and ensure high-quality patient care. This role involves training staff, addressing patient and physician concerns, and adjusting workflows to match clinic flow.

The Lead will collaborate with physicians, monitor charting and testing procedures, maintain equipment, and ensure HIPAA-compliant EMR usage.

Qualifications

• COA or COT certification preferred; state license as applicable.
• Minimum five years in Ophthalmology with supervisory experience preferred.
• Experience supervising clinic staff and coordinating technicians.

Responsibilities

• Lead support to technicians and schedule staff per clinic flow.
• Ensure all technicians are trained and competent in their duties.
• Address patient and doctor concerns related to technician performance.
• Audit charts, perform time studies, and monitor coding support.
• Train new technicians on procedures and HIPAA-compliant EMR usage.
• Coordinate with physicians on technician needs and issues.
• Maintain equipment and order clinic supplies as needed.
• Oversee site policies, attendance, and dress codes.

Skills

Communication

Reliability

Professional demeanor

Initiative

Organizational skills

Multitasking

Attention to detail

Technical testing

Education

COA

COT

Tools

EMR systems

Job description

Description

At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.

Position Summary

The Ophthalmic Technician Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies. Travel between clinic locations and/or overtime may be required based on operational needs.

Essential Functions and Responsibilities

• Actively participating in the hiring process.
• Scheduling technicians according to clinic flow including potentially filling in for technicians when the patient flow requires additional support.
• Working with appropriate employees, managers and other stakeholders to ensure an efficient clinic workflow is maintained
• Assigning cleaning duties, side work, and any non-workup duties as required within the clinic.
• Ensuring all current techs are fully trained and capable of performing their job duties.
• Auditing charts and performing time studies to ensure techs* are meeting expectations.
• Training new techs on procedure and protocol.
• Training techs on correct EMR usage using HIPPA standards.
• Implementing all site-specific policies including attendance, dress code, ethics codes, etc.
• Ensuring all equipment is properly maintained.
• Educating technicians on proper equipment usage and maintenance.
• Implementing continual training for technicians
• Coordinating with the physicians regarding technician issues or new physician needs.
• Resolving patient concerns, complaints or questions.
• Maintaining certifications and working with new technicians to become certified.
• Ordering clinic supplies
• Coordinating repairs or replacements or damaged equipment.
• Ensuring MiPs are being met and documentation supports coding

About Sight360

We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.

Our Mission

To care fully for our patients, team members, and partners who are the focus of everything we do.

Our Vision

To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.

Our Values

• Treat everyone like family
• Listen with purpose
• Perform our best
• Honor our word

Join our team and help us make a difference in the lives of our patients every day.

Requirements

Qualifications

• Minimum COA is required. COT is preferred
• Minimal of five (5) years in Ophthalmology is required.
• Prior supervisory experience is preferred

Skills and Abilities

• Exceptional verbal and written communication skills
• Reliability
• Professional demeanor with ability to work in sometimes stressful environment
• Shows initiative
• Superior organizational skills
• Ability to effectively multitask
• Attentive to detail and accuracy.
• Ability to perform all duties required of the technicians including manifest refractions, Goldmann applanation, and all site-specific testing.