Ophthalmic Clinical Applications Trainer

Alcon; Santa Barbara (CA); Presencial; USD 99.000 - 128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Life insurance

Retirement plan

Flexible time off

PTO for hourly associates

Descripción de la vacante

Alcon clinical applications specialist position in San Diego focuses on training customers in safe, effective use of Alcon products to improve patient outcomes. Role emphasizes collaboration with Field Service, Sales, and Clinical teams to execute installations, provide post-sales training, and support physicians and staff across sites.

The role requires a Bachelor’s degree or equivalent experience, fluent English, and at least 2 years of relevant experience, with up to 80% travel and

Formación

• Bachelor’s Degree or Equivalent years of directly related experience
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

Responsabilidades

• Provides technical and clinical training, both in-person and virtually, to maximize product utilization and adoption of Alcon products
• Aligns clinical training needs with commercial goals through Account Management principles
• Interacts with physicians and clinical staff to increase knowledge and satisfaction with Alcon’s products
• Ensures successful installation and adoption of equipment and software upgrades at clinical sites
• Partners with Field Service and Sales to schedule training for new installations and ongoing support
• Documents site visits via CRM within 48 hours of completion
• Addresses adverse events with Medical Safety and seeks root cause analysis when needed
• Collaborates with cross-functional teams to support customers on installations and post-install support
• Delivers post-sales training and customer retention activities
• Attends conventions, congresses, and demonstrations as requested by management
• Communicates clinical performance feedback to R&D
• Achieves clinical certifications as required
• Cross-training on Alcon products to support business needs
• Completes administrative duties such as expense reporting and CRM tasks

Conocimientos

English fluency

Educación

Bachelor's degree or equivalent years of related experience

Herramientas

CRM software

Descripción del empleo

Alcon clinical applications specialist position in San Diego focuses on training customers in safe, effective use of Alcon products to improve patient outcomes. Role emphasizes collaboration with Field Service, Sales, and Clinical teams to execute installations, provide post-sales training, and support physicians and staff across sites.

The role requires a Bachelor’s degree or equivalent experience, fluent English, and at least 2 years of relevant experience, with up to 80% travel and