Clinical Applications Specialist - San Diego, CA

U339 Alcon Vision, LLC. Company; California; Hybrid; USD 99,000 - 128,000; Full time

Job summary

Alcon is seeking a Clinical Applications Specialist in San Diego, CA to train clinicians on the safe and effective use of Alcon products, driving patient outcomes and adoption of new solutions.

You’ll deliver in-person and virtual training, coordinate with Field Service and Sales, and document visits in CRM within 48 hours. The role requires strong presentation skills, cross-functional collaboration, and travel across the territory to support installations and ongoing surgical cases.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Fluent reading, writing, understanding and communication in English.
• 2 years of relevant experience required.

Responsibilities

• Provide technical and clinical training, both in-person and virtually, to maximize product utilization.
• Align clinical training needs with commercial goals through collaborative management principles.
• Deliver presentations to physicians, nurses and staff to increase product knowledge and adoption.
• Ensure installation and adoption of equipment and software upgrades at clinical sites.
• Coordinate with Field Service and Sales to schedule training for new installations.
• Document each site visit in CRM within 48 hours of completion.
• Escalate product issues with Medical Safety and perform root cause analyses as needed.
• Collaborate with cross-functional teams to support installations and post-install support.

Skills

English fluency

Presentation skills

Training delivery

Education

Bachelor’s degree or equivalent experience

Tools

Veeva CRM

Job description

Clinical Applications Specialist – San Diego, CA

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Clinical Applications Specialist supporting Alcon’s Sales & Sales Support function you will be primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing, ensuring all trial deliverables meet timelines, budgets, and quality standards in the San Diego, CA area.

In this role, a typical day will include:

• Provides technical and clinical training, both in-person and virtually, to maximize product utilization, upgrade opportunities, growth, and adoption of approved Alcon products
• Expected to proactively and strategically align their assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles
• Excellent Presentation Skills - Interacts closely with physicians, nurses, Operating Room and clinical staff to increase product and procedural knowledge and satisfaction with the application and approved use of Alcon’s Cataract and / or Refractive Surgical products
• Ensure successful installation and adoption of all equipment and software upgrades at clinical sites for all relevant devices
• Work in partnership with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and to meet the customers’ needs for ongoing surgical support
• Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit
• Address reports of product problems and adverse events with Medical Safety. These reports may require root cause analysis and requests for feedback/input from physicians
• Collaborate as One-Team with cross-functional associates including but not limited to FSEs, Commercial Team, Service Ops and Clinical Team to support customers on new installations, site support and troubleshooting pre and post install with Calibration Calls
• Deliver post-sales installation training and customer retention / adoption activities
• Attend and assist / support with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested and deemed appropriate by management per SOPs
• Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.

Clinical Applications Specialist Profile

• Provide constant feedback to R&D via approved communication plan on clinical performance of products
• Achieve clinical certifications to meet requirements and scope of responsibilities
• Refer inquiries related to unapproved uses of technologies to appropriate individuals
• Cross‑training on Alcon products to support evolving business needs
• Timely completion of various administrative duties, such as expense reporting, Veeva assignments, CAS Dashboard review and data integrity compliance, etc.

WHAT YOU’LL BRING TO ALCON

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

HOW YOU CAN THRIVE AT ALCON

See your career like never before with focused growth and development opportunities. Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

80% Travel Alcon Careers

Alcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long‑term value. Our compensation approach includes a combination of fixed and variable pay, with short‑term and long‑term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well‑being, provide financial security, and support retirement planning. The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.

Pay Range $98,600.00 - $127,600.00 Pay Frequency Annual

Alcon is an Equal Opportunity Employer and participates in E-Verify.

Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.