Ophthalmic Administrative Lead & Clinic Ops

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego's Department of Ophthalmology is seeking an Ophthalmic Administrative Work Lead to oversee day-to-day administrative and clinical support functions. The role coordinates workflow, prioritizes requests, and ensures timely service delivery across clinics such as Shiley Eye Center and VA Hospital.

You will guide staff on scheduling, VF/ERG/EOG workflows, medication-related processes, and regulatory compliance.

Qualifications

• General knowledge about ophthalmic medications, surgical and office services.
• Demonstrated excellent interpersonal skills, including tact, diplomacy and flexibility in order to deal effectively with medical and ancillary staff, patients and general public.
• Ability to set priorities, maintain composure and function efficiently under high volume, multiple demand work conditions.
• Demonstrated experience and knowledge of clinic's scope of services and triage guidelines in order to complete triage forms based on the patient's needs/problems and on the clinic's available medical staff.
• Knowledge of how to accurately complete invoices and ordering forms.
• Knowledge of abbreviations of pharmaceuticals, most common dosage and proper spelling of the medications.
• Demonstrated experience in screening telephone calls and directing callers to appropriate resource or to physician or staff for further screening and disposition.
• Proven ability to maintain confidentiality and knowledge of UCSD policy and procedures regarding release of information.
• Demonstrated knowledge of computer operations with proven data entry skills.
• Demonstrated experience at maintaining an organized work area.
• Working knowledge of clinical systems - Epic Enterprise preferred.

Responsibilities

• Provide day-to-day leadership and operational coordination for ophthalmic administrative and clinical support functions.
• Serve as a designated Work Lead and provide operational backup to Ophthalmic Supervisors in staff scheduling and workflow coordination.
• Oversee administrative and clinical support functions including medication-related workflows and scheduling of VF/ERG/EOG.
• Coordinate inventory, 340B-related coordination and documentation activities, and supplier communications.
• Maintain compliance with policies, ensure continuity of clinic operations, and support staff development and training needs.
• Lead cross-functional communication between staff, supervisors, pharmacies, vendors and other departments.

Skills

Ophthalmic meds knowledge

Interpersonal skills

Prioritization

Triage guidelines

Invoices & ordering forms

Pharmaceutical abbreviations

Phone screening

Confidentiality

Data entry

Organized work area

Epic Enterprise familiarity

Tools

Epic Enterprise

Job description

UC San Diego's Department of Ophthalmology is seeking an Ophthalmic Administrative Work Lead to oversee day-to-day administrative and clinical support functions. The role coordinates workflow, prioritizes requests, and ensures timely service delivery across clinics such as Shiley Eye Center and VA Hospital.

You will guide staff on scheduling, VF/ERG/EOG workflows, medication-related processes, and regulatory compliance.