Switchboard Operator

St. Joseph Medical Center; Kansas City (MO); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K options

Paid vacation

Tuition reimbursement

Job summary

St. Joseph Medical Center in Kansas City, MO is seeking a part-time PBX Operator to manage the hospital switchboard, greet visitors, and direct calls during evening shifts.

This per diem role supports the communications department and handles overhead pages and emergency codes. The ideal candidate has a high school diploma, prior PBX or receptionist experience, strong communication and multitasking skills, and a commitment to patient privacy and service excellence.

Qualifications

• High School Diploma or Equivalent required.
• Previous PBX experience preferred.
• Experience in office or receptionist roles is a plus.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer and route incoming calls to hospital departments, physicians, or staff.
• Greet visitors and direct them to appropriate contacts; handle emergency calls by connecting to on-call personnel.
• Monitor the telephone system and report malfunctions; maintain logs and messages for staff.

Skills

Verbal communication

Written communication

Multitasking

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

Overview

Shifts Available : Evenings

Employment Type : Part Time

Hours: 12 -hour shifts – Fri-Sat 7:00 PM - 7:00 AM

Location: St. Joseph Medical Center - Kansas CIty, MO

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments , while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PRN as needed.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts , and promptly handle emergency calls by connecting them to response teams or on-call personnel
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare:

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Part Time > 59

Shift

Evenings

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf