Operator Success Manager — Adoption & Renewal

Bavardio; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Bavardio is seeking a Customer Success Manager for Service Providers to own operator accounts from onboarding to renewal and expansion. You will train their teams, run regular working sessions with leaders, and measure improvements using usage data.

You will keep the health of each account, surface friction, and relay customer requests to the product team. Occasional travel to customer sites is expected as part of the role.

Qualifications

• You have owned customer relationships for a B2B software product, with responsibility for adoption and renewal.
• You can teach a busy team something new without slowing them down.
• You are comfortable with numbers and can tell a clear story from usage and outcome data.
• You follow through. Customers and colleagues can count on what you say you will do.
• Happy to travel to customer sites and industry events a few times a quarter.

Responsibilities

• Own a portfolio of operator accounts from go-live through renewal and expansion.
• Train customer service reps, NOC staff, field crews and managers, live and on demand.
• Run regular working sessions with operator leadership, built around their own numbers.
• Maintain health of every account: who is using what, where friction is, and what to do about it.
• Serve as the voice of the customer inside Bavardio, with clear, specific requests for the product team.

Skills

Customer relationships

Adoption & renewal

Training teams

Storytelling with data

Reliability

Travel willingness

Job description

Bavardio is seeking a Customer Success Manager for Service Providers to own operator accounts from onboarding to renewal and expansion. You will train their teams, run regular working sessions with leaders, and measure improvements using usage data.

You will keep the health of each account, surface friction, and relay customer requests to the product team. Occasional travel to customer sites is expected as part of the role.