Operator- Evening Every Other Weekend

Mercy Medical Center, Inc.; Baltimore (MD); On-site; USD 24,562 - 36,850; Full time

Benefits offered by this job

Competitive health, prescription, vision and dental benefits

403(b) retirement plan with generous company match

Paid Time Off (PTO)

Tuition reimbursement

Mental Health resources

Short & Long Term Disability benefits

Discounts on insurance plans

Job summary

Mercy Medical Center, Inc. in Baltimore, Maryland is seeking a PBX Operator responsible for providing an exceptional first impression through effective call handling and monitoring critical systems.

The ideal candidate will have a high school diploma or GED, preferred experience in switchboard operation, and require essential computer skills. The role offers a competitive salary range of $17.83 to $26.75 per hour, reflecting the importance of effective communication and customer service.

Qualifications

• Must possess a high school diploma or GED.
• Prefer two years of switchboard experience.
• Must possess computer/PC skills; general word processing and keyboard skills are required.

Responsibilities

• Provide exceptional first impression of Mercy Medical Center.
• Transfer calls to correct destination and relay messages.
• Monitor alarms and process life safety codes.

Skills

Computer/PC skills

Switchboard experience

General word processing

Education

High school diploma or GED

Job description

Join Our Team at Mercy Medical Center – Now Hiring a PBX Operator!

Responsibilities

The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions. Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol. Transfer callers to correct destination. Take and relay messages for physicians appropriately, including digital and/or alpha paging. Monitors alarms, process life safety codes and other emergency plans. Provides overhead paging services. Assists with the provisioning and replacement of pagers. Demonstrate the ability to effectively use department hardware and software.

Requirements

• Must possess a high school diploma or GED
• Prefer two years of switchboard experience.
• Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.

Min Salary

USD $17.83/Hr.

Max Salary

USD $26.75/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.