Operator - Communications

Tenet Healthcare; El Paso, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) employer match

Generous paid time off

Career development opportunities

Health savings accounts

Employee Assistance program

Employee discounts

Voluntary benefits: pet, legal, long‑/

Job summary

Tenet Healthcare in El Paso, TX is seeking a dedicated operator to support hospital communications on a Full Time Night shift. You will operate the switchboard, screen and transfer calls, monitor alarms, and activate notification systems as needed.

The role requires a High school diploma or equivalent and at least 6 months of experience in operator work or customer service, with responsibilities covering access to patient information and scripted interactions.

Qualifications

• Education: High school graduate or equivalent.
• Experience: 6 months as operator or in customer service.

Responsibilities

• Operate switchboard and answer calls.
• Screen and transfer incoming calls; monitor alarms and code situations.
• Access patient information and use scripting for all interactions.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Overview

Embark on a rewarding career with Tenet Healthcare hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Full Time Nights

Supports the hospital by operating switchboard. Answers, screens, transfers incoming and outgoing calls. Monitors alarms and code situations to activate notification systems when directed

Responsibilities

Answers calls in efficient manner, uses digital pages as needed. Accesses patient information, uses scripting for all interactions.

Qualifications

Education:

Required: High school graduate or equivalent

Experience:

Required: 6 months as operator or in customer service

Organization Description

The Hospitals of Providence have faithfully been serving our community since 1902. Generations of families have chosen our hospitals to be a steward of health in the El Paso community. Our five hospitals include a childrens hospital committed to providing the care patients need, when they need it. Today, the Hospitals of Providence are comprised of our region's most trusted hospitals, each dedicated to meeting our families specific healthcare needs. Join our team!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.