Operator

Anaheim Regional Medical Center; South El Monte (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Anaheim Regional Medical Center is seeking a Communications Operator to answer incoming calls promptly and route messages accurately. You will interact with patients, staff and visitors with courtesy, supporting Admitting and hospital operations in a cooperative manner.

The role emphasizes reliable clerical performance, bilingual communication, and strong customer service to ensure smooth call flow and accurate information transfer within the hospital.

Qualifications

• High School diploma or equivalent required.
• Two years of related clerical experience in a medical setting preferred.
• Good computer, typing and spelling skills.
• Bilingual in English/Spanish.
• Previous communication experience.
• Customer service experience.

Responsibilities

• Answer incoming telephone calls in a timely manner and route communications correctly.
• Display courtesy to patients, staff and visitors and maintain cooperation with team.
• Support Admitting with administrative tasks and hospital operations.

Skills

Typing skills

Computer skills

Bilingual English/Spanish

Customer service

Communication experience

Education

High School diploma or equivalent

Job description

Overview

Operator is responsible for the timely answering of incoming telephone calls and proper routing of telephone communications. The Operator is to display courtesy with all patients, staff, visitors and work in a cooperative manner to fulfill the goals of the department and the hospital.

Responsibilities

Under the supervision of the Admitting Supervisor and the Manager of Admitting, the Communications Operator is responsible for the timely answering of incoming telephone calls and proper routing of telephone communications. The Operator is to display courtesy with all patients, staff, visitors and work in a cooperative manner to fulfill the goals of the department and the hospital.

Qualifications

• High School diploma or equivalent..
• Two years of related clerical experience in a medical setting preferred

Good computer, typing and spelling skills.

Bilingual in English/Spanish.

Previous communication experience.

Customer service experience.

Hospital Description

South El Monte community is a vibrant area in the heart of the San Gabriel Valley. For more than 40 years, Greater El Monte Community Hospital has served the region from our 117-bed facility, which The Joint Commission fully accredits and the American Heart Association certifies. We are an approved provider for Medi-Cal and Medicare and are among the few hospitals that meet the high standards of the General Acute Care Hospital (GACH) relicensing survey. Our services include critical care, emergency care, diagnostic services, surgery, and rehabilitation, all managed by a highly trained team dedicated to effective treatment. Conveniently located between the 10 and 60 freeways, we provide quality healthcare to this growing community.