Communications Operator - Communications

CHRISTUS Health System; Lake Charles (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

CHRISTUS Health in Lake Charles, LA, is hiring a hospital switchboard operator to answer and route calls, page physicians and staff, and perform clerical duties. The role requires professionalism, confidentiality, and the ability to manage multiple tasks across shifts.

Multiple shifts are available for a full-time position, with duties including monitoring alarm systems and supporting the hospital’s communication flow.

Qualifications

• HS diploma or equivalent preferred.
• 1-3 years experience preferred.

Responsibilities

• Answer internal and external hospital calls and route to departments or nurses' stations.
• Page physicians, nurses, and staff on request; assist with paging alerts and codes.
• Perform clerical duties and prepare/distribute reports.
• Maintain confidentiality in hospital settings and manage resources effectively.
• Ensure alarms, PA system, fire alarm and equipment are functional and monitored.

Education

High School Diploma

Job description

Summary:

Operators will answer all calls from outside and inside of the hospital, extending calls to various departments and nurses’ stations and rooms. Also assists patients, physicians, and administrative staff in dialing long-distance calls. Operators will page physicians, nurses, or other employees on request. Operators are also responsible for paging alert and disaster codes in a calm and courteous manner.

Responsibilities:

• Have the ability to follow written or verbal directions and show the ability to work effectively with others in a professional manner.
• Must be able to maintain confidential information in all hospital settings.
• Performs clerical duties as necessary and other related tasks.
• Requests office supplies as needed within budget guidelines.
• Prepares and distributes various reports.
• Ensures accurate hospital census is prepared and distributed promptly by the night shift switchboard operator.
• Ensures telephone usage and management reports are printed, burst, and distributed promptly.
• Monitors working order of miscellaneous equipment and alarms.
• Ensures working order of alarms and miscellaneous equipment.
• Regularly checks and maintains the fire alarm, PA system, emergency radios, and CB.
• Re-program the in-house beeper system as needed following a power failure.
• Demonstrates full support of the hospital’s mission through conduct consistent with belief statements. Uses position and job responsibilities as unique means for integrating values into the work process and for making a positive contribution to the organization’s cultural climate.
• Uses verbal and written communication skills to convey ideas in a positive, value- sensitive, and respectful manner.
• Displays an understanding of and need for proper stewardship of hospital resources by the way in which one’s job responsibilities are implemented.
• Maintains an awareness of one’s impact on others.

Requirements:

Education/Skills

• High School Diploma or equivalent years of experience preferred.

Experience

• 1-3 years experience preferred.

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time