Operations Workflow Automation Specialist

JPMorganChase

Jersey City (NJ)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Job summary

JPMorganChase is seeking a Workflow Developer within the Intelligent Solutions team of Securities Services Operations Transformation. You will build low-code/no-code workflows to improve efficiency for operations users and drive process optimization.

In this role you will collaborate with business analysts and cross-functional teams, translate business requirements into technical specifications, design BPMN models, and own end-to-end delivery using JIRA to ensure timely outcomes.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience (3+ years) developing workflows using low code/no code platforms such as Pega, Appian, or PowerApps.
Experience with BPM tools such as Camunda, Signavio, or similar platforms.
Extensive experience designing and developing forms/screens.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office applications, including Word, Excel, Visio, and PowerPoint.
Demonstrated ability to influence without authority and drive delivery commitments across multiple teams.

Responsibilities

Collaborate with business analysts, stakeholders, and cross-functional teams to gather and understand requirements.
Partner with clients and stakeholders to design, ideate, wireframe, and prototype features and experiences.
Translate business requirements into detailed technical specifications and workflows.
Design and map processes by reviewing SOPs and creating detailed process flows.
Utilize BPMN to model, optimize, and document business processes.
Design, develop, and implement complex workflows using low code/no code platforms.
Customize advanced forms/screens to enhance user experience and meet business needs.
Perform thorough testing and debugging to ensure workflow quality and functionality.
Integrate workflows with various APIs and third‑party services.
Provide technical support and troubleshooting for workflow‑related issues.
Support change management activities and monitor adherence to risk, controls, compliance, and regulatory requirements.
Own end-to-end delivery tracking (scope, milestones, dependencies, risks/issues) and manage work execution through JIRA to ensure predictable outcomes.