Operations - Weekend Account Manager

Automatic Data Processing, Inc.; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Forrest Logistics in Phoenix, AZ is seeking a Weekend Account Manager to own shipments from start to finish Fri–Mon. You will resolve real-time issues, schedule pickups, and keep customers and carriers informed with clear status updates.

You’ll negotiate rates and capacity with carriers, coordinate with Forrest Transportation drivers, and maintain accurate records in the TMS. Strong communication and problem-solving are essential to keep freight moving and service levels high.

Qualifications

• 3-4 years of experience in logistics/transportation.
• Drayage/port experience is a plus.
• Ownership mentality and follow-through on commitments.
• Ability to multi-task and problem-solve in real time.
• Strong communication with customers, carriers, drivers, and internal teams.
• Detail oriented with experience updating TMS and tracking equipment.

Responsibilities

• Own real time problem resolution for weekend freight and disruptions.
• Check appointment availability and schedule pickups/deliveries.
• Provide timely updates to customers and partner carriers.
• Serve as point of contact for weekend client inquiries.
• Negotiate rates and capacity with carriers to protect service levels.
• Coordinate with Forrest Transportation drivers and dispatch to keep the fleet moving.
• Maintain visibility of asset location and availability.
• Enter orders in the TMS and update records.

Skills

Ownership mentality

Multi-tasking

Communication skills

Problem-solving

Negotiation with carriers

Tools

TMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 30-39 Hour PHOENIX, AZ, US

2 days ago Requisition ID: 1090

Are you interested in pursuing a career with an exciting, challenging, high growth logistics company? Forrest Logistics is a full-service transportation provider specializing in port drayage and nationwide logistics solutions. We want team players with great attitudes that aspire to be a part of a cutting-edge organization and value the effort it takes to see continued growth in this dynamic industry. Forrest Logistics is committed to providing the proper training and environment for our associates to thrive in, maximizing their potential and having the opportunity to grow your career.

Job Description

Weekend Account Managers do more than just coordinate freight; they run point on critical moves that keep our customers and carrier partners in sync and on schedule. In this role, which runs Friday through Monday, you’ll take ownership of every shipment from start to finish, making real-time decisions, solving problems on the fly, and building relationships that last. If you're hungry to make an impact, thrive in a fast-paced environment, and want to grow alongside one of the most agile teams in logistics, join us!

Your impact

• Own real time problem resolution for weekend freight, addressing terminal delays, missed appointments, equipment issues and other disruptions as they occur.
• Check appointment availability across terminals and warehouses and schedule or reschedule pickups and deliveries to keep freight moving.
• Provide timely, clear updates to customers and partner carriers on shipment status, delays and next steps.
• Serve as the point of contact for weekend client inquiries, proactively fielding calls and emails regarding high priority freight.
• Cover freight that is currently planned by negotiating rates and capacity with carriers to protect service levels.
• Work with Forrest Transportation(asset) drivers – helping plan loads, solve problems, and communicate with dispatch to keep the fleet moving.
• Track equipment (chassis) and maintain accurate visibility of asset location and availability
• Perform data entry and update orders in the Transportation Management System (TMS) to maintain accurate records
• Send clear, concise reporting to customers and internal teammates summarizing weekend activity, outstanding issues, and required follow-up
• Manage and report on yard equipment inventory
• Recover proof of delivery (POD’s) and ensure documentation is complete
• Set the team up for a successful start of the week through detailed pass-down notes, resolved issues and organized open items

Qualifications and skills we value

• 3-4 years of experience in logistics/transportation
• Drayage/port experience is a plus
• Ownership mentality – takes responsibility for outcomes and follows through on commitments
• Ability to multi-task, prioritize, and problem-solve in the moment
• Effective communication and collaboration skills as part of a team
• Strong communication skills for updating customers, carriers, drivers and internal teams
• Comfortable negotiating with carriers on short notice
• Detail orientated with experience updating TMS systems, tracking equipment and preparing clear reporting
• Customer service or operational experience in the transportation industry preferred

Why Forrest Logistics

• Competitive Salary: Earn a competitive salary with a comprehensive benefits package.
• Impactful Role: Make your mark on a growing business and contribute to our success.
• Advancement Opportunities: Enjoy internal advancement opportunities for high performers looking to grow their careers