Operations - Account Manager

ADP, Inc.; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Impactful role

Career advancement

Job summary

Forrest Logistics in Phoenix, AZ is seeking an Account Manager to own the full lifecycle of freight—from booking to delivery—while building strong relationships with customers and carrier partners. You’ll communicate proactively to maintain transparency, monitor shipments in real time, and resolve issues quickly.

The role offers growth in a fast-paced logistics environment. The ideal candidate has 3–4 years in logistics/transportation, with port/drayage experience a plus, and excels at

Qualifications

• 3–4 years of experience in logistics/transportation.
• Drayage/port experience is a plus.
• Strong communication and relationship-building skills.
• Ability to multitask and work independently or in a team.

Responsibilities

• Manage the full lifecycle of freight from booking to delivery.
• Build and maintain strong customer and carrier relationships.
• Provide proactive communication to ensure transparency.
• Monitor and resolve shipment issues in real time.
• Handle high volumes of inbound/outbound communication professionally.
• Provide regular reporting and insights on account performance.
• Oversee carrier portfolio to ensure safety, service, and compliance.
• Identify opportunities to improve service levels and reduce costs.

Skills

Logistics experience

Negotiation

Customer service

Communication

Relationship building

Multitasking

Independent working

Team collaboration

Tools

Drayage/Port experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations - Account Manager

Full Time PHOENIX, AZ, US

Are you interested in pursuing a career with an exciting, challenging, high growth logistics company? Forrest Logistics is a full-service transportation provider specializing in port drayage and nationwide logistics solutions. We want team players with great attitudes that aspire to be a part of a cutting-edge organization and value the effort it takes to see continued growth in this dynamic industry. Forrest Logistics is committed to providing the proper training and environment for our associates to thrive in, maximizing their potential and having the opportunity to grow your career.

Account Manager

Job Description

Account Managers do more than just coordinate freight; they run point on critical moves that keep our customers and carrier partners in sync and on schedule. In this role, you’ll take ownership of every shipment from start to finish, making real-time decisions, solving problems on the fly, and building relationships that last. If you're hungry to make an impact, thrive in a fast-paced environment, and want to grow alongside one of the most agile teams in logistics, join us! Whether you're looking to launch your career or take it to the next level, there's room to grow.

Your impact

• Manage the full lifecycle of freight, from booking to delivery, with precision and care
• Build and maintain strong relationships with customers and carrier partners
• Maintain proactive communication with customers to ensure transparency and trust
• Monitor and resolve shipment issues in real time, keeping all parties informed
• Manage a high volume of inbound and outbound communication with efficiency and professionalism
• Provide regular reporting and insights on account performance to both internal teams and customers
• Oversee your carrier portfolio, ensuring partners meet safety, service, and compliance expectations
• Identify opportunities to improve service levels, reduce costs, or streamline process

Qualifications and skills we value

• 3-4 years of experience in logistics/transportation
• Drayage/port experience is a plus
• A go-getter who works well independently and as part of a team
• Ability to multi-task, prioritize, and problem-solve in the moment
• Effective communication and collaboration skills as part of a team
• Highly skilled at developing and maintaining relationships with customers and carriers
• A strong sense of personal accountability and a winning attitude
• Negotiation and customer service skills
• The ability to prioritize and schedule workloads efficiently while accommodating carriers and customers
• Customer service or operational experience in the transportation industry preferred

Why forrest Logistics

• Competitive Salary: Earn a competitive salary with a comprehensive benefits package.
• Impactful Role: Make your mark on a growing business and contribute to our success.
• Advancement Opportunities: Enjoy internal advancement opportunities for high performers looking to grow their careers