Account Manager - After Hours

ADP, Inc.; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Advancement opportunities

Team environment

Job summary

Forrest Logistics is seeking an After‑Hours Logistics Coordinator in Phoenix, AZ. You will help customers move inventory efficiently, coordinating with carriers to ensure on‑time deliveries and cost effectiveness.

Ideal candidates have logistics/account management experience and are proficient with Excel, Outlook, Teams, and Microsoft 365. The role supports a dynamic, team‑oriented environment with growth opportunities.

Qualifications

• Experience in customer service and logistics coordination preferred.
• Familiarity with carrier relations and load/ticket tracking.
• Strong Excel skills for load tracking, reporting, and data accuracy.

Responsibilities

• Develop and grow relationships with customers and carriers
• Responsibly manage shipments by ensuring all loads are fulfilled to expectations
• Monitor and report events within a load’s lifecycle to team members and customers
• Identify, communicate, and resolve any issues with shipments
• Manage carrier performance and responsibilities
• Shifts range starting anywhere from 3pm to 9pm
• A go-getter who works well independently
• Ability to multi-task, prioritize, and problem-solve in the moment
• Effective communication and collaboration skills as part of a team
• Highly skilled at developing and maintaining relationships with clients and carriers
• Handle inquiries, provide updates, and resolve service issues
• A strong sense of personal accountability and a winning attitude
• Customer service or operational experience in the transportation industry preferred
• Proficient in Excel for load tracking, reporting, and data accuracy
• Experienced using Outlook and Teams for cross‑department communication
• Able to manage documents, schedules, and communication through Microsoft 365

Skills

Customer service

Logistics coordination

Carrier relations

Multitasking

Tools

Excel

Outlook

Teams

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 30-39 Hour PHOENIX, AZ, US

Are you interested in working for an exciting, challenging, high growth logistics company in the transportation industry? If so, we would like to speak with you. Forrest Logistics is a full-service transportation company that specializes in beginning to end logistics solutions. Our goal is to maximize efficiency and reduce costs. We want people that are team players, aspire to be a part of a cutting-edge organization and value the efforts it takes to see continued growth in this dynamic environment. Forrest Logistics is committed to providing an environment for our associates to thrive in, maximize their potential and have the opportunity to grow your career.

We are looking for self‑motivated and dynamic professionals to join our growing team at Forrest Logistics. As an After‑Hours Logistics Coordinator, your focus will be on helping customers move their inventory in the most efficient and cost‑effective way while working with our carriers to ensure safe and on‑time deliveries. Previous logistics experience in account management and carrier relations is preferred.

Daily Tasks & Responsibilities

• Develop and grow relationships with customers and carriers


• Responsibly manage shipments by ensuring all loads are fulfilled to expectations


• Monitor and report events within a load’s lifecycle to team members and customers


• Identify, communicate, and resolve any issues with shipments


• Manage carrier performance and responsibilities


• These shifts range starting anywhere from 3pm to 9pm.


• A go-getter who works well independently


• Ability to multi-task, prioritize, and problem-solve in the moment


• Effective communication and collaboration skills as part of a team


• Highly skilled at developing and maintaining relationships with clients and carriers


• Handle inquiries, provide updates, and resolve service issues


• A strong sense of personal accountability and a winning attitude


• Customer service or operational experience in the transportation industry preferred


• Proficient in Excel for load tracking, reporting, and data accuracy


• Experienced using Outlook and Teams for cross‑department communication


• Able to manage documents, schedules, and communication through Microsoft 365

Why Forrest Logistics?

• Earn a competitive salary with benefits


• Make your mark on a growing business


• Internal advancement opportunities for performers


• A place where your ideas, effort, and growth truly matter