Operations Transformation Intern

FreshDirect; New York (NY); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Mentorship

Professional development

Real-world project exposure

Job summary

FreshDirect is seeking an Operations Transformation Intern in New York to support data-driven process improvements across plant operations, transportation, planning, and customer experience. You will help document workflows, analyze KPIs, and translate root causes into actionable initiatives while collaborating with multiple teams.

You will gain hands-on experience in automation opportunities, workflow redesign, and performance optimization within a fast-paced retail logistics environment.

Qualifications

• Pursuing a degree in Industrial Engineering, Business, Supply Chain Management, Operations Management, Data Analytics, or a related field.
• Strong analytical thinking and structured problem-solving skills.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Support ongoing operational improvement and transformation projects across the organization.
• Document current-state workflows and identify process gaps, bottlenecks, and inefficiencies.
• Analyze operational KPIs and performance metrics to uncover opportunities for improvement.
• Assist with root cause analyses of recurring operational challenges and translate findings into actionable recommendations.
• Measure and evaluate the impact of transformation initiatives through before-and-after performance analysis.
• Partner with Plant Operations, Transportation, Planning, and Customer Experience teams to support project execution and implementation.
• Create project updates, dashboards, and leadership-ready presentations to communicate progress and results.

Skills

Excel

Power BI

SQL

Process mapping

Education

Industrial Engineering / Business / Supply Chain / Operations / Data Analytics (degree)

Tools

Power BI

SQL

Job description

The Role

The Operations Transformation Intern will support strategic improvement initiatives focused on increasing efficiency, scalability, and service quality across our operations. This internship offers hands-on exposure to how operational challenges are translated into data-driven process improvements, automation opportunities, workflow redesign, and performance optimization projects.

Working cross-functionally with Plant Operations, Transportation, Planning, and Customer Experience teams, the intern will help drive high-impact transformation initiatives that improve business performance and enhance the customer experience.

• Support ongoing operational improvement and transformation projects across the organization.
• Document current-state workflows and identify process gaps, bottlenecks, and inefficiencies.
• Analyze operational KPIs and performance metrics to uncover opportunities for improvement.
• Assist with root cause analyses of recurring operational challenges and translate findings into actionable recommendations.
• Measure and evaluate the impact of transformation initiatives through before-and-after performance analysis.
• Partner with Plant Operations, Transportation, Planning, and Customer Experience teams to support project execution and implementation.
• Create project updates, dashboards, and leadership-ready presentations to communicate progress and results.

Brief Description

The Operations Transformation Intern will support strategic improvement initiatives focused on increasing efficiency, scalability, and service quality across our operations. This internship offers hands-on exposure to how operational challenges are translated into data-driven process improvements, automation opportunities, workflow redesign, and performance optimization projects. Working cross-functionally with Plant Operations, Transportation, Planning, and Customer Experience teams, the intern will help drive high-impact transformation initiatives that improve business performance and enhance the customer experience.

What You’ll Do

• Support ongoing operational improvement and transformation projects across the organization.
• Document current-state workflows and identify process gaps, bottlenecks, and inefficiencies.
• Analyze operational KPIs and performance metrics to uncover opportunities for improvement.
• Assist with root cause analyses of recurring operational challenges and translate findings into actionable recommendations.
• Measure and evaluate the impact of transformation initiatives through before-and-after performance analysis.
• Partner with Plant Operations, Transportation, Planning, and Customer Experience teams to support project execution and implementation.
• Create project updates, dashboards, and leadership-ready presentations to communicate progress and results.

What You’ll Bring

• Currently pursuing a degree in Industrial Engineering, Business, Supply Chain Management, Operations Management, Data Analytics, or a related field.
• Strong analytical thinking and structured problem-solving skills.
• Advanced proficiency in Microsoft Excel.
• Interest in process improvement, project management, operations strategy, and business transformation.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and collaborate effectively across teams.
• Experience with Power BI, SQL, process mapping tools, or related technologies is a plus.

Values

At FreshDirect, we are looking for team members who demonstrate:

• Customer obsession and a commitment to service excellence.
• Curiosity and a continuous improvement mindset.
• Accountability and ownership of results.
• Collaboration across teams and functions.
• Data-driven decision-making and innovative thinking.

What You’ll Love

• Hands-on experience working on meaningful business transformation initiatives.
• Exposure to cross-functional teams and operational leadership.
• Opportunities to develop analytical, project management, and problem-solving skills.
• A fast-paced environment where your contributions can make a measurable impact.

Salary

$23.00 - $25.00/hour

Actual compensation will be based on factors such as education, experience, and location.

Total Rewards & Benefits

• Competitive hourly pay
• Mentorship and professional development opportunities
• Exposure to senior leaders and business-critical projects
• Valuable real-world experience in operations and supply chain transformation

Our Culture

FreshDirect fosters an inclusive, collaborative, and innovative work environment where team members are encouraged to bring forward ideas, challenge the status quo, and drive meaningful change. We believe diverse perspectives strengthen our business and help us better serve our customers.

Equal Opportunity

FreshDirect is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace that celebrates diversity and provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.