Operations Training Specialist — Travel-Ready & EHR Expert

Community Health Center; Middletown (CT); On-site; USD 30,000 - 44,000; Part time

Job summary

Community Health Center in Middletown, CT seeks an Operations Trainer to deliver instructor-led, virtual, and one-on-one training. Coursework covers Athena Practice Management, eClinicalWorks, and NOVO Smart Scheduling; plus Customer Service/De-escalation and New Hire Technical Training.

The role travels to CHC sites to support new and existing staff, requires expert use of Outlook, IM, Phone, and Zoom, and involves aligning with CHC workflows to create effective training solutions.

Qualifications

• Bachelor's degree or equivalent
• Minimum of two years experience as a trainer or educator
• Minimum one year experience providing call center, customer service and/or Healthcare Operations staff training
• Strong knowledge in Microsoft Office Suite and web-based applications
• Ability to assess and learn new software systems, procedures, policies and equipment
• Outstanding written/verbal communication and presentation skills
• Ability to collaborate in team environment with MWHS and CHC staff at all levels
• Ability to meet deadlines and multitask
• Ability to prioritize in dynamic environment
• Ability to effectively deliver training through multiple methods, including in-person, video, telephone and internet
• Demonstrated ability to present clear learning objectives and course materials
• Demonstrated ability to assess competencies and abilities of students post training
• Reliable access to transportation
• Ability to travel throughout Connecticut to all CHC locations
• Ability to work during virtual and in-person training hours, as needed

Responsibilities

• Be an effective team member that participates (as needed) 100% in team meetings, projects; provide constructive feedback to achieve excellent outcomes for the Training Group
• Maintain and develop effective and productive communication skills in all job-related areas
• Work with the Training Group team to deliver and maintain high quality, effective, and engaging training courses, materials, and programs
• Learn and maintain knowledge of Operations Standard Workflows, EHR systems and Operations business tools
• As needed, deliver the PSA/CCS New Hire course and Live Phone Call Training
• As needed, work with Human Resource and the Training Group team members to deliver and support the monthly New Hire Technical course
• As needed, participate in Training Group meetings and training projects related to PSA/CCS training
• Effectively communicate with Hiring Manager and Training Group Manager issues with class attendance

Skills

Trainer experience

Customer service training

Microsoft Office

Communication skills

Presentation skills

Team collaboration

Travel willingness

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Web-based applications

Job description

Community Health Center in Middletown, CT seeks an Operations Trainer to deliver instructor-led, virtual, and one-on-one training. Coursework covers Athena Practice Management, eClinicalWorks, and NOVO Smart Scheduling; plus Customer Service/De-escalation and New Hire Technical Training.

The role travels to CHC sites to support new and existing staff, requires expert use of Outlook, IM, Phone, and Zoom, and involves aligning with CHC workflows to create effective training solutions.