Operations Training Specialist — Drive Performance & Growth

Goodwill Southeast Georgia; Savannah (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits: health, dental

Generous PTO and holidays

Celebratory activities

Free training and development programs

Job summary

Goodwill Southeast Georgia is seeking an Operations Training Specialist to develop and deliver training programs aimed at improving operational efficiency, core work behaviors, and organizational advancement. You will work with site leaders to implement training, monitor progress, and ensure alignment with SOPs across multiple locations.

The role requires 1-3 years in training or development, strong communication, and the ability to conduct in-person and virtual sessions.

Qualifications

• High school diploma or GED (or equivalent experience).
• 1-3 years of experience in training or development within a fast-paced environment.
• Strong communication skills with the ability to provide constructive feedback and effectively convey information.
• Demonstrated ability to work independently, prioritize tasks, and adapt to changing priorities in a dynamic environment.
• Passion for learning and development, with a desire to help others succeed.
• Understanding of performance metrics and data analysis.
• Knowledge of PowerPoint, MS Word, Excel, and Outlook.
• Ability to conduct in-person and virtual training sessions for various locations.

Responsibilities

• Demonstrate and uphold Goodwill Southeast Georgia’s mission, vision, and values in all aspects of your work.
• Work closely with site leaders to advance operational efficiencies and effectiveness, focusing on Donated Goods best practices.
• Collaborate with supervisors and managers to develop, implement, and execute on-site training requirements.
• Monitor and ensure timely and consistent completion of training modules through existing tracking systems.
• Assess standard operating procedures and work instructions to ensure alignment between training and actual performance.
• Issue weekly updates and reminders to operational leaders, ensuring adherence to the training curriculum.
• Partner with supervisors to identify training gaps and ensure availability of resources for on-site implementation.
• Conduct hands-on field training in areas such as donation acquisition, production & pricing, customer service, and register operations.
• Oversee all aspects of assigned development programs, including pre- and post-work, coaching, and tracking progress toward course objectives.
• Assist in the design, development, and delivery of training materials and programs.
• Provide regular updates on content, materials, and other relevant information post-program completion to ensure continuous learning.
• Develop a strong understanding of processes across all operational areas.
• Actively engage with operational leadership to assess and advance training initiatives.
• Perform other tasks as assigned by management to support operational success and team development.
• Contribute to Goodwill's mission through the advancement of training, development, and education efforts.

Skills

Training delivery

Communication

Independent work

Adaptability

Travel willingness

Education

High school diploma or GED

Tools

PowerPoint

MS Word

Excel

Microsoft Outlook

Job description

Goodwill Southeast Georgia is seeking an Operations Training Specialist to develop and deliver training programs aimed at improving operational efficiency, core work behaviors, and organizational advancement. You will work with site leaders to implement training, monitor progress, and ensure alignment with SOPs across multiple locations.

The role requires 1-3 years in training or development, strong communication, and the ability to conduct in-person and virtual sessions.